Joennasen Gaong Anak Senin Joennasen
Diploma In E-secretaryship
Bintulu, Sarawak
Summary
Skilled in balancing multiple tasks and maintaining safety, I enhanced customer satisfaction through timely deliveries at Foodpanda and improved service delivery at McDonald's. Demonstrating strong communication and basic mechanical skills, I significantly contributed to positive customer feedback and team efficiency. Developed key administrative skills in fast-paced office environment, seeking to transition into new field. Gained experience in scheduling, document management, and customer service. Prepared to leverage these transferable skills to contribute effectively in new professional capacity.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Delivery Rider
Foodpanda
08.2020 - Current
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
Food and Beverage Server
McDonald's
11.2022 - 01.2023
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Greeted guests warmly to foster welcoming environment.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Addressed and handled customer complaints in polite and professional manner.
- Remained focused, calm and professional during peak rush hours.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
Education
Some College (No Degree) - Diploma In E-Secretaryship
Unitar College
Kuching, Sarawak, Malaysia 01.2023 - Current
Some College (No Degree) - Sijil Pelajar Malaysia (SPM)
SSN Tabuan Jaya
Kuching, Sarawak, Malaysia 01.2017 - 02.2022
Skills
Basic mechanical skills
Strong communication skills
Microsoft Word
Microsoft Access
Research
Reference
Miss 1
Miss 2
Timeline
Some College (No Degree) - Diploma In E-Secretaryship
Unitar College
01.2023 - Current
Food and Beverage Server
McDonald's
11.2022 - 01.2023
Delivery Rider
Foodpanda
08.2020 - Current
Some College (No Degree) - Sijil Pelajar Malaysia (SPM)
SSN Tabuan Jaya
01.2017 - 02.2022
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