JOEL CASTRO
Senior Assistant Resto Bar Manager
Hagonoy,Bulacan
Summary
Energetic adaptable Assistant Restaurant Manager with 17+ years' experience in all aspects of restaurant and operations management within the hospitality industry. Exceptional interpersonal skills combined with proven ability to drive profitability. Outstanding leader with distinguished team-building skills and excellent conflict resolution abilities as well as a strong work ethic and great sense of humor. Seeking to advance professional career in the restaurant industry.
Overview
22
22
years of professional experience
3
3
Languages
Work History
Senior Assistant Restobar Floor Manager
Trident Ace SDN BHD / Souled Out Group Malaysia
8 2022 - Current
- Make daily decisions that involve time management, staff scheduling and support, uphold product quality, cleanliness and other Company standards
- Build sales and maximize profits by effectively recruiting, training, developing and communicating Company and Guest expectations to entire team
- Coach, teach and motivate team to maintain high quality Guest service and safety
- Exercise good business skills and judgement in cost control procedures, financial accounting, inventory levels and labor management.
- Managed over 50 customer calls per day.' "Increased sales by 10%".
Assistant Restaurant Manager
And Cafe
12.2020 - 12.2024
- Assists the store manager in running an efficient and profitable operation of And Cafe
- Responsible for ensuring that the store meets Company standards in sales, staffing, product quality, visual merchandising, and operations
- Upheld customer service standards with staff training and handling escalated service and food quality issues
- Provided feedback to employees based on observation of service behaviors.
Assistant Restaurant Manager
Graze The Pearl/Volume Cafe
03.2019 - 11.2019
- Enthusiastic and hard-working Assistant Restaurant Manager with a winning attitude and desire to deliver an exceptional dining experience
- Focused on setting high expectations and raising service standards
- Proven ability to develop a strong restaurant staff
- Understands that the success of a restaurant begins and ends with the satisfaction of the clients and the employees
- Responsible for maintaining the restaurant revenue, profitability and quality goals
- Ensuring efficient restaurant operations as well as maintain high production, productivity quality and customer service standards.
Resto Bar Supervisor
Best Western Plus Doha Qatar
12.2018 - 01.2019
- Staffed bar with appropriate coverage for slow, busy and special event shifts
- Trained and supervised bar staff to deliver top-notch service and craft high-quality beverages
- Controlled costs and properly rotated inventory, minimizing waste and moving older products
- Handled customer complaints professionally, resolving issues promptly and effectively
- Responsible for assisting with bar operations
- Ensuring that guest receive the best service possible
- Upholding a constant level of staff productivity
- Maintaining health and safety standards within the bar.
Restaurant Supervisor
Eau de Rose Doha Qatar
03.2018 - 12.2018
- Helped front of house team achieve highest possible guest satisfaction by empowering team members and handling escalated issues
- Improved performance by mentoring struggling workers to strengthen job skills and knowledge
- Deliver a high quality experience to our guest and motivate my staff to ensure excellent customer service
- Organizing workflow and ensuring that employees understand their duties or delegated task
- Monitoring employee productivity and providing constructive feedback and coaching
- Evaluated employee performance regularly through observation and individual coaching sessions
- Collaborated with chef to create seasonal menu offerings based on customer feedback.
Assistant Restaurant Manager
Aura Hospitality and Food Services/Power Holding International
09.2016 - 02.2018
- Kept restaurant neat and professional by monitoring and enforcing cleaning procedures
- Completed weekly and monthly inventories of food, alcoholic beverages, and other supplies
- Supported restaurant manager by enforcing policies and working with employees to close skill gaps
- Researched new wholesale food suppliers and negotiated prices
- Supervising Staff's And Shift leaders and Maintaining The Highest Standards Coordinating staff training with crew trainers
- Handling HR issues as they arise, including disciplinary write-ups
- Controlling inventory to meet company GAP standards
- Supporting management team and General Manager in their operational decisions
- Maintaining reports and records based on company standards.
Assistant Restaurant Manager
Berts Cafe Jeddah Saudi Arabia
08.2011 - 08.2016
- Kept restaurant neat and professional by monitoring and enforcing cleaning procedures
- Upheld customer service standards by empowering employees with training and personally handling advanced service and food quality issues
- Completed weekly and monthly inventories of food, alcoholic beverages, and other supplies
- Monitored operations by evaluating kitchen and front staff during both peak and off-peak hours
- Supervise and coordinate assigned shift
- Pre-meal meeting conducted with staff daily
- Assist in overall supervision of the department
- Check Staff Punctuality
- Examine food preparation
- Examine beverage presentation
- Handle any guest complaint.
Captain Waiter
Al Rajhi Group of Companies
05.2004 - 05.2010
- Maintained harmony between wait staff using excellent interpersonal and conflict management abilities
- Delighted customers with excellent visual presentations of served dishes
- Increased team efficiency by adapting workflows to current customer demands
- Taking the guest request and order
- Preparing/Releasing the foods complying the Excellent quality and standard
- Always be neat and apply the standard in service.
Service Crew Member
Jollibee Foods Corporation
04.2003 - 04.2004
- Assisted guests to select menu choices, review club cards and participate in add-on sales
- Worked closely with managers and fellow crew members to prepare orders
- Cleaned, swept, and mopped food preparation and FOH areas
- Prioritized and completed time-critical tasks
- It is our duty to attend to our customer needs
- Maintain cleanliness inside and outside the store
- Serving the guest with exactness and accuracy
- Working with the supervisor co-workers harmoniously and enthusiasm.
Education
Some College (No Degree) - Physics
Bulacan State University
Malolos BulacanSome College (No Degree) - Electronics Communication
Bulacan State University
Malolos Bulacan High School Diploma -
Sta. Monica National High School
Sta. Monica Hagonoy, BulacanSkills
- Team Leadership
- Excellent Communication
- Customer Service
- Inventory Control
- Product and service knowledge
- Performance Evaluation
- Time Management
- Problem Solving
- Decision Making
- Risk Assessment
- Training and Development
- Microsoft Office proficiency
- Attention to detail
- Positive and professional
- Multitasking abilities
- Effective communication
- Relationship Building
Personal Information
- Date of Birth: 01/04/84
- Nationality: Filipino
- Marital Status: Single
References
- Al Rajhi Group of Companies Shami Restaurant, +9660504646023, Jeddah, Saudi Arabia
- Bert's Café Contemporain Paris, +9660566203388, Jeddah, Saudi Arabia
- Aura Hospitality and Food Services Mall of Qatar, +97466030917
- Eau de Rose Restaurant, +97450019920
- HR Executive. Best Western Plus Hotel Doha, +97431581087, Old Salata Al Safilia Street
- Best Western Plus Hotel Doha, +97431581000, Old Salata Al Safilia Street
- Mr. Mouaad Souabni - Branch Manager - Graze/Volume Cafe Doha, +97455002013
- Mr. Ghanim Al Saadi, +97450009311, Doha, Qatar
- Mr. Jonathan Sarsadias, +60199975091
Training
- Jollibee, branch Hagonoy, Bulacan - Service Crew Training, 08/07/03, 08/14/03
- Taft Avenue, Manila - Restaurant Training and Seminars, 07/01/04, 07/07/04
- Shami Restaurant, branch Corniche - Captain Waiter Actual Training and Seminars, 08/30/04, 09/06/04
- Al Arkkan Training and Qualification Center - For Food and Public Health Establishments Food Safety Principles
- Jeddah Municipality Kingdom of Saudi Arabia Introduction to Food and Beverage Service, 08/03/21
- Providing Room Service, 08/04/21
- Providing Table Service, 08/05/21
- Safe Stores Education, 05/25/22
- Food Safety Training Malaysia, 11/08/22
- Introduction to Front Office Services, 04/16/24
Timeline
Assistant Restaurant Manager
And Cafe
12.2020 - 12.2024
Assistant Restaurant Manager
Graze The Pearl/Volume Cafe
03.2019 - 11.2019
Resto Bar Supervisor
Best Western Plus Doha Qatar
12.2018 - 01.2019
Restaurant Supervisor
Eau de Rose Doha Qatar
03.2018 - 12.2018
Assistant Restaurant Manager
Aura Hospitality and Food Services/Power Holding International
09.2016 - 02.2018
Assistant Restaurant Manager
Berts Cafe Jeddah Saudi Arabia
08.2011 - 08.2016
Captain Waiter
Al Rajhi Group of Companies
05.2004 - 05.2010
Service Crew Member
Jollibee Foods Corporation
04.2003 - 04.2004
Senior Assistant Restobar Floor Manager
Trident Ace SDN BHD / Souled Out Group Malaysia
8 2022 - Current
Some College (No Degree) - Physics
Bulacan State University
Some College (No Degree) - Electronics Communication
Bulacan State University
High School Diploma -
Sta. Monica National High School
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