Joel Bhattacherji

I joined the Onshore team for the SEA Bank.

• Served as the onshore QA Lead for transaction banking projects, acting as the primary liaison between client stakeholders, offshore QA teams, and cross-functional delivery units.
• Facilitated daily sync-ups, sprint reviews, and UAT planning sessions with business users and product managers to ensure requirement alignment and quality coverage.
• Led the QA strategy, planning, and execution for transaction banking modules, including Payments (IFT, Duitnow, Rentas, Telegraphic Transfer, Business Debit Card, Multi-Currency Account), Cash Management, and Trade Finance.
• Oversaw test case design, data setup, test execution, defect management, and go-live readiness for high-value transaction workflows.
• Presented QA dashboards, risk reports, and test summary reports to senior stakeholders, and program managers on a weekly basis.
• Managed change requests and scope creep proactively, performing impact analysis, and adjusting testing plans accordingly to maintain delivery timelines.
• Provided domain and product training to offshore teams to ramp up on transaction banking systems.
• Standardized test processes and implemented test automation opportunities (where applicable) to reduce regression timelines in future sprints.

AWARDS RECEIVED:

• 10-Year Service Milestone (2024): Honored for long-term dedication, team contribution, and consistent performance.
• Client Commendation (2024): Received written appreciation from the client in their quarterly journal for outstanding support and guidance during User Acceptance Testing.
• Monetary Reward from Client: Acknowledged by client leadership with a cash incentive for exceptional QA contribution during the Business Debit Card launch.

• Joined a project with a Southeast Asian-based banking institution that mainly focuses on wealth management for high-net-worth individuals.
• QA Lead as a mentor of a team with the knowledge of Temenos 24.
• Working on a client-built application to validate the functionalities of the different portfolios and investments.
• Analyzed requirements from the Requirement Traceability Matrix and deduced the test scenarios, along with the BA and the clients.
• Created comprehensive test plans, test scripts, and use cases to support testing objectives.
• Developed and ensured adherence to testing standards and best practices.
• Working with Temenos t24 or Temenos Transact to analyze the core investment banking functionalities.
• Analyzing and working on trade risk management with the help of MUREX software.

AWARDS RECEIVED:

• Cheers Rewards (2020): Recognized for implementing process improvements that enhanced test efficiency and reduced manual effort.
• Cheers Rewards (2021): Recognized for outstanding contributions in Agile ceremonies and for helping improve sprint quality metrics through better story grooming and acceptance criteria validation.

• Collaborated with cross-functional teams to initiate and track application onboarding and technology requests via Orion, ensuring adherence to Discover’s IT governance framework.
• Managed end-to-end technology approval workflows using Orion, coordinating with architecture, security, risk, and compliance teams to meet audit and regulatory requirements.
• Partnered with product owners and technical leads to streamline technology request workflows in Orion, improving turnaround time by 20%.
• Acted as a key liaison between business and technical teams for tool rationalization and decommission planning, using Orion to track application lifecycle transitions.
• Coordinated and executed Production Verification Testing (PVT) activities for post-deployment validation of critical change requests, ensuring functionality and data integrity in live environments.
• Reviewed change request documentation, mapped business requirements to deployed changes, and prepared PVT test cases and data sets to validate production readiness.
• Performed real-time testing in production (PVT) to validate UI/UX behavior, system integrations, backend data updates, and downstream impacts.
• Logged and tracked PVT issues using Jira/ServiceNow, and worked closely with development teams for immediate resolution in production.
• Validated rollback procedures during PVT in case of failure, ensuring minimal risk and service disruption for customer-facing systems.
• Ensured regulatory and audit compliance by maintaining structured documentation for all PVT activities and sign-offs.
• Supported business stakeholders during PVT sign-off, ensuring confidence in production stability, and confirming business readiness.
• Conducted an impact assessment pre- and post-deployment to ensure all dependent systems remained unaffected by CR deployments.
• Participated in pre-deployment smoke testing and post-deployment PVT across web, mobile, and API layers, ensuring end-to-end validation of system behavior.

• Initiated the implementation of the automation scope into the manual project of the web-based application system with the UAT team members. Developed a regression suite that drastically reduced the manual working hours from 1.5 hours to 30-35 minutes, along with saving money.
• Provided a client demo in the Selenium framework. This expedited the approval to run a suite in the production region and boosted client satisfaction.
• Initiated and took responsibility for the training and mentoring of new recruits, making them technically competent in working on any module with different tools and techniques. Supervised them, and gave them feedback, which boosted their confidence.
• Developed a foolproof format to translate business requirements from Maintenance to UAT, leading to zero dependency on the former. This, in turn, lowered escalations significantly, leading to excellent client satisfaction.
• Responsible for the Client Security Audit, and drove the auditor through the entire procedure every year.
• Provided each staff member with exemplary training to help improve departmental efficiency and boost understanding of respective job duties.
• Strengthened cross-functional collaboration through proactive communication with developers, business analysts, and project managers.
• Provided comprehensive reporting of test results to stakeholders, enabling informed decisionmaking.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
• Completed in-depth usability testing on Windows, Android, and iOS mobile devices, and simulators like Perfecto and Seetest.

AWARDS RECEIVED:

• Pillar of the Month (2017): Recognized for consistently delivering high-quality test coverage and defect detection that prevented critical production issues.
• Cheers Rewards (2018): Awarded for effective cross-functional collaboration with developers, product owners, and business users, resulting in smoother release cycles.
• Pillar of the Month (2018): Awarded for exceptional performance in managing end-to-end testing, meeting tight deadlines, and ensuring release quality. Cheers Rewards (2020): Recognized for implementing process improvements that enhanced test efficiency and reduced manual effort.

• Working on a web-based application for validating card servicing functionalities.
• Awarded by the client as the best executor of an entire STLC for a particular release. To date, that has been set as the benchmark to be attained for any project.
• Responsible for the Client Security Audit, and drove the auditor through the entire procedure every year.
• Collaborated with developers and project managers to assess program capabilities, features, and testing demands.
• Reduced production issues by implementing rigorous regression testing before each release.
• Reviewed all test cases and test scripts for quality and identified additional areas to review.

• I joined a U.S.-based financial services organization, Discover Financial Services, that mainly focuses on lending as a manual tester.
• Applied critical thinking skills to problem-solving scenarios while working on complex testing challenges.
• Working on a client-built application to validate the functionalities of the payment gateways.
• Analyzed requirements from the Requirement Traceability Matrix and deduced the test scenarios, along with the BA and the clients.
• Created comprehensive test plans, test scripts, and use cases to support testing objectives.
• Developed and ensured adherence to testing standards and best practices.