Joel Bhattacherji

• Served as onshore QA Lead for OCBC Bank transaction banking projects, liaising between stakeholders, offshore QA teams, and delivery units.
• Led QA strategy, planning, and execution for modules including Payments, Cash Management, and Trade Finance.
• Facilitated Agile ceremonies and UAT planning with product managers and business users, ensuring alignment and coverage.
• Oversaw test design, execution, defect management, and go-live readiness for high-value workflows.
• Standardized processes, and delivered stakeholder reporting (dashboards, risk reports).
• Awards: 10-Year Service Milestone (2024), Client Commendation (2024), Monetary Reward (Business Debit Card launch).

• Joined Bank of Singapore wealth management project, focusing on high-net-worth client portfolios and investments.
• Served as QA Lead & mentor, guiding teams on Temenos T24/Transact and ensuring best QA practices.
• Validated functionalities across portfolios and investments; created test plans, scripts, and use cases aligned with business objectives.
• Analyzed trade risk management processes using MUREX software.
• Awards: Cheers Rewards (2020) for QA process improvements; Cheers Rewards (2021) for Agile contributions and improved sprint quality.

• Collaborated with cross-functional teams on application onboarding and technology requests via Orion, ensuring governance and regulatory compliance.
• Managed end-to-end approval workflows, partnering with product owners and technical leads to streamline processes, improving turnaround time by 20%, while using Visio for process modeling.
• Acted as a liaison for tool rationalization and decommission planning, tracking lifecycle transitions in Orion.
• Led Production Verification Testing (PVT)—validating UI/UX, integrations, data integrity, and downstream impacts across web, mobile, and APIs.
• Logged and resolved PVT issues via Jira, validated rollback procedures, and maintained compliance documentation for audits and sign-offs.

• Implemented automation in a manual UAT project, identifying key scopes for regression that cut execution time from 1.5 hours to ~30 minutes and reduced costs.
• Delivered a Selenium demo that secured client approval for production automation, improving satisfaction and trust.
• Trained and mentored new recruits, boosting their technical competency, confidence, and team productivity.
• Designed a standardized UAT format to reduce dependency on maintenance, lowering escalations and improving client satisfaction.
• Led Client Security Audits annually, ensuring compliance and smooth execution.
• Strengthened cross-functional collaboration with developers, analysts, and project managers, improving delivery efficiency.
• Conducted comprehensive QA activities: bug resolution, test reporting, and usability testing across web, mobile, and simulators (Perfecto, Seetest).

Awards & Recognition

• Pillar of the Month (2017, 2018) – For outstanding test coverage and end-to-end delivery under tight deadlines.
• Cheers Rewards (2018, 2020) – For cross-functional collaboration and process improvements that enhanced QA efficiency.

• Validated card servicing functionalities in a web-based application.
• Executed end-to-end STLC for a critical release, setting a client-recognized benchmark.
• Led annual Client Security Audits, ensuring compliance and smooth execution.
• Collaborated with developers and PMs to assess features and testing needs.
• Reduced production issues through rigorous regression testing and proactive test case reviews.

• Joined Discover Financial Services as a manual tester, focusing on payment gateway validation.
• Applied critical thinking to resolve complex testing challenges.
• Analyzed requirements and created test scenarios, plans, scripts, and use cases in collaboration with BAs and clients.
• Ensured adherence to testing standards and best practices.