Joanne Yong

Responsible for rebuilding Citi APAC Compliance Assurance team from a negligible 29% to 100% budgeted resources, across key APAC sites. In addition to this, all committed 2020 CA Plans were successfully executed and delivered within timelines, in accordance with the established methodology and framework.

Responsible for the E2E transformation and effective management of the Compliance Department (Tier1 Insurer). This includes but not limited to redefining roles/ responsibilities as well as program of work under Corporate Compliance, Regulatory Compliance & Liaison. Sales Surveillance & Market Conduct, as well as Compliance Transformation and Analytics sections.

Responsible for effective management, execution of control, process, governance and oversight of Voice & Virtual operations across 40 jurisdictions globally. This include, but not limited to identification and deployment of initiatives such as Voice Biometrics and Speech Analytics to improve over control environment of the business operations.

Responsible for all aspects of Corporate Governance, Risk (Insurance, Financial and Non-Financial risks) as well as Compliance (Corporate, Regulatory, Product Compliance, Sales Compliance and Investigation risks) associated with the business.

Responsible for all aspects of Key Operational Risks, Loss Events and Operational Risks associated with Consumer Banking Operations and Regional Contact Centres processes supported by the Shared Services outfit.

Accountable/ Responsible for all aspects of Corporate Governance, Risk (Insurance, Financial and Non-Financial risks), Compliance (Corporate, Regulatory, Product Compliance, Sales Compliance and Investigation) as well as Corporate Integrity (Fraud, BCM and Information Security) associated with the business.

Responsible for effective implementation and execution of book of work associated with GBCRS BCM program in APAC.

Responsible for the development, implementation and maintenance of Group Operational Risk Policies and Procedures (eg Outsourcing, BCM, Insurance, Product Programs etc) to local sectors, overseas branches and subsidiaries.

Responsible for the management of frontline Credit Initiation and Underwriting of Unsecured Products/ Lines of Business eg Credit Cards, Personal Loans and Merchants.

Responsible for the management of frontline Credit Initiation and Underwriting of Secured facilities/ Lines of Business as well as business development targets - credit line/ bridging finance with property developers (residential and commercial incl)