JIA WEN LOW
PET SHOP SUPERVISOR
Seremban, Negeri Sembilan,05
Summary
At XIANG LOONG AQUA PETS CENTRE, streamlined store operations and enhanced customer service through effective multitasking and team training. Excelled in safety management and sales promotions, significantly improving shop floor efficiency and customer satisfaction. Skilled in order processing and adept at resolving complaints, ensuring a positive shopping experience. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
Work History
PET SHOP SUPERVISOR
XIANG LOONG AQUA PETS CENTRE
06.2014 - Current
- Streamlined operations through effective employee scheduling and task delegation.
- Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Checked incoming orders and organized new stock.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Assisted pet owners with product selection, addressing their specific needs and preferences for optimal pet care.
- Assisted with training new employees in store procedures and policies, ensuring consistent service quality across the team.
- Educated customers on proper pet care techniques, resulting in healthier pets and happier owners.
- Resolved customer complaints professionally and effectively by listening attentively and finding appropriate solutions quickly.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
No Degree -
04.2001 -
Skills
Store operations
Languages
Chinese (Mandarin), Chinese (Cantonese), Malay, English
Native language
Chinese (Mandarin)
Proficient
C2
Chinese (Cantonese)
Proficient
C2
Malay
Proficient
C2
English
Intermediate
B1
Interests
PET
EXERCISE
Timeline
PET SHOP SUPERVISOR - XIANG LOONG AQUA PETS CENTRE
06.2014 - Current
SMK SEREMBAN JAYA 2 - No Degree,
04.2001 -
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