Jessie Teng
HR Manager
KUALA LUMPUR
Summary
Experienced Human Resources Manager with a profound comprehension of business requirements. Demonstrated ability as a creative leader dedicated to fostering collaboration. Exceptionally adept in project management to achieve organizational goals. Proactive in leveraging talent and industry best practices to enhance organizational effectiveness. Trusted business partner with a proven track record of consulting with executives to shape strategic business decisions.
Overview
23
23
years of professional experience
Work History
HR & Admin Manager
Superapp Group
11.2022 - Current
- Led all aspects of HR functions, including recruitment, employee relations, payroll administration, performance management, and training
- Conducted training programs to develop employees' skills and competencies, leading to improved job performance and career growth opportunities
- Provided guidance and support to managers and employees on HR-related matters, fostering a positive work environment and resolving conflicts effectively
- Managed and obtained the Malaysia Digital (MD) Status for the company
- Managed the expatriates' work permit applications and renewals
- Managed employee engagement activities.
- Reviewed and developed the HR policies for the RTO exercise.
Channels Program Manager
Nexusguard Pte. Ltd via Manpower Staffing
07.2020 - 10.2022
- Built a program to develop & enable channel planning strategy
- Managed programs such as Demand Generation, Development, & Enablement activities
- Successfully implemented Partner Relationship Management system for global partners
- Designed Sales training Module & assessment to be rolled out to Partners' Sales Team
- Received 'Kudos Award' in Q1 2021 with a special endorsement from CEO.
Senior HR & Admin Manager
Nevigate Global Network Sdn Bhd
10.2018 - 07.2020
- Led all aspects of HR functions, including recruitment, employee relations, payroll administration, performance management, and training
- Developed and monitored overall HR strategies, systems, tactics, and procedures
- Chaired the weekly inter-department meeting to ensure all the business as usual and smooth operations at the Malaysia office.
- Successfully created and rolled out comprehensive 'Nevigate Employee's Handbook.
- Set up and implemented in-house payroll & HR system
- Obtained ASP & NSP license for the Company.
Human Resources & Admin/Accounts Manager
SSET Global Sdn Bhd
08.2014 - 09.2018
- Prepared and managed all HR documentation, including new hire letters, contracts, and policies.
- Collaborated on innovative recruitment strategies to attract top talent.
- Oversaw exit interviews and off-boarding processes.
- Maintained and updated HR database daily.
- Fostered enduring relationships with employees, peers, and external stakeholders.
- Organized company-wide events to boost morale.
- Resolved employee conflicts promptly and in accordance with procedures.
- Managed staffing, disputes, terminations, and disciplinary procedures.
- Analyzed and modified compensation and benefits policies for competitiveness and compliance.
- Administered compensation, benefits, and performance management systems.
- Proactively resolved employment-related disputes through effective communication.
- Coordinated work activities related to HR, compensation, and employee relations.
- Analyzed historical data to prepare annual budgets.
- Developed an efficient administrative team through coaching and motivation.
- Reduced overhead costs by taking on additional responsibilities.
- Established streamlined workflow processes for increased efficiency.
- Managed office supplies, inventory, customer accounts, and the general ledger.
- Prepared and presented financial reports to senior management.
- Detected instances of fraud and embezzlement through diligent analysis.
- Maintained fixed asset records and depreciation expenses accurately.
Human Resources & Admin Manager
NFC Clothier Sdn. Bhd.
06.2012 - 07.2014
- Collaborated with department and retail operations managers to assess organizational needs and improve communication across multiple business divisions.
- Monitored and addressed employee claims, including those related to performance and harassment, ensuring adherence to legal standards and organizational policies.
- Developed and implemented recruitment strategies, including hiring policies, to support the hiring needs of a workforce comprising 435 employees.
- Implemented training programs to enhance the skills of new and existing employees, with a focus on adaptability to meet evolving demands.
- Led a team of seven HR and admin professionals, providing direction and fostering a collaborative work environment.
- Established and executed initiatives to enhance employee engagement, including the development of succession plans and promotion paths.
- Ensured compliance with local, state, and federal laws, while structuring compensation and benefits packages to align with market conditions and budgetary constraints.
- Represented the company at industry events, such as job fairs and the Malaysia Retailers Association, to promote organizational objectives.
- Conducted comprehensive safety training for 120 head office staff members, prioritizing workplace safety and regulatory compliance.
- Managed office inventory activities, including ordering, stocking, and shipment receiving, while optimizing workflow processes to improve overall efficiency.
- Coordinated special projects, managed schedules, and sourced vendors, negotiating contracts to support organizational initiatives.
- Implemented cost-saving measures, such as reviewing and streamlining telephone lines, resulting in a 20% monthly reduction in total costs
Assistant HR & Accounts Manager
SSET Global Sdn Bhd
09.2009 - 06.2012
Senior HR Generalist
AIG General Insurance
09.2007 - 05.2009
HR Executive
Lion Motor Sdn Bhd
01.2006 - 09.2007
HR Executive
Metrojaya Berhad
04.2004 - 12.2005
HR Assistant
Vickers Hoskins (M) Sdn. Bhd.
11.2003 - 04.2004
HR Assistant
Union Sangyo (Malaysia) Sdn. Bhd
05.2001 - 10.2002
Education
Post Graduate Diploma in Industrial Relations -
Malaysian Employers Federation
Post Graduate Diploma in Human Resources Management - undefined
Malaysian Institute of Human Resource Management (MIHRM)
Petaling Jaya, SelangorSkills
Strategic HR Planning
undefinedTimeline
HR & Admin Manager
Superapp Group
11.2022 - Current
Channels Program Manager
Nexusguard Pte. Ltd via Manpower Staffing
07.2020 - 10.2022
Senior HR & Admin Manager
Nevigate Global Network Sdn Bhd
10.2018 - 07.2020
Human Resources & Admin/Accounts Manager
SSET Global Sdn Bhd
08.2014 - 09.2018
Human Resources & Admin Manager
NFC Clothier Sdn. Bhd.
06.2012 - 07.2014
Assistant HR & Accounts Manager
SSET Global Sdn Bhd
09.2009 - 06.2012
Senior HR Generalist
AIG General Insurance
09.2007 - 05.2009
HR Executive
Lion Motor Sdn Bhd
01.2006 - 09.2007
HR Executive
Metrojaya Berhad
04.2004 - 12.2005
HR Assistant
Vickers Hoskins (M) Sdn. Bhd.
11.2003 - 04.2004
HR Assistant
Union Sangyo (Malaysia) Sdn. Bhd
05.2001 - 10.2002
Post Graduate Diploma in Industrial Relations -
Malaysian Employers Federation
Post Graduate Diploma in Human Resources Management - undefined
Malaysian Institute of Human Resource Management (MIHRM)
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