Jayaganesh Uthayakumar
Gemencheh
Summary
A motivated and adaptable hospitality professional with experience in team coordination, staff scheduling, attendance management, training, customer service, and daily operations. Currently pursuing a Degree in Human Resource Management on a part-time basis, with a strong interest in transitioning into Human Resources and Administration. Seeking an opportunity to leverage my experience in people management, communication, leadership, problem-solving, and administrative coordination while developing a long-term career in the HR field.
Overview
3
3
Languages
4
4
years of professional experience
Work History
F&B Captain
Sheraton Hotel
Petaling Jaya
10.2025 - 06.2026
- Supervised daily bar and F&B operations, ensuring seamless service delivery
- Lead and train staff to maintain high service standards
- Ensured high-quality customer service, effectively resolving guest complaints
- Support management in achieving sales targets and operational goals
- Assist in menu planning, promotions, and upselling to increase sales
- Managed staff schedules and shift coordination to optimise workforce efficiency
- Monitor stock levels and coordinate inventory, ordering, and stock control
- Maintain cleanliness, hygiene, and safety standards in the outlet
- Ensure proper cash handling and billing procedures
Bartender
Sheraton Hotel
Petaling Jaya
06.2024 - 10.2025
- Managed high-volume service during peak hours, events, and weekends
- Reduced drink wait times by managing orders efficiently
- Maintained well-stocked, organised bar to enhance customer experience
- Monitored and controlled inventory to ensure uninterrupted service
- Ensured cleanliness and compliance with health and safety standards
- Prepared bar setup for incoming shifts to ensure smooth operations
- Performed opening and closing duties, including cash handling and sales reporting
- Fostered positive work environment through effective teamwork and communication
Internship Student
Sheraton Hotel
Petaling Jaya
01.2023 - 05.2023
- Maintained well-organized mise en place for efficient kitchen operations
- Assisted chefs with ingredient preparation based on recipe requirements
- Worked closely with Chef de Partie to understand ingredient storage and usage
- Followed strict hygiene practices to prevent cross-contamination, especially for allergy-sensitive meals
- Gained knowledge in food preparation, ingredients, and dish presentation
- Rotated through different prep stations to learn various cooking techniques
- Suggested process improvements to enhance kitchen efficiency
Part Time Commis chef / Waiter
Rockwall Grill & Bistro
Petaling Jaya
10.2022 - 11.2022
- Prepped daily menu items to quickly deliver upon request
- Maintained a well-organized mise en place to keep consistent
- Filled up all cooking ingredients in the cooking station and cleaned up the areas at closing times
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Education
Bachelor of Business Administration - Bachelor of Human Resource Management
Open University Malaysia
Petaling Jaya, Malaysia01-2029
Diploma In Culinary Arts -
Unitar International University
05-2023
Skills
- Teamwork
- Creativity
- Work ethic
- Communication
- Attention to detail
- Interpersonal skills
- Time management
- Problem-solving
- Leadership
- Staff training
Languages
Malay
Proficient
C2
Tamil
Proficient
C2
English
Proficient
C2
Reference
- Mr. Naresh, Bar Manager, Westin Hotel Kuala Lumpur, 012-611 0429
- Mr. Jay John, F&B Director, Pavilion Hotel Kuala Lumpur, 019-237 7797
Timeline
F&B Captain
Sheraton Hotel
10.2025 - 06.2026
Bartender
Sheraton Hotel
06.2024 - 10.2025
Internship Student
Sheraton Hotel
01.2023 - 05.2023
Part Time Commis chef / Waiter
Rockwall Grill & Bistro
10.2022 - 11.2022
Bachelor of Business Administration - Bachelor of Human Resource Management
Open University Malaysia
Diploma In Culinary Arts -
Unitar International University