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Emon Hossain
F&B Captain
Kuala Lumpur,Malaysia
Summary
Dynamic F&B Captain at XVI Privet Club with a proven track record of exceeding sales targets through exceptional customer service and effective upselling. Skilled in food and beverage management and employee training, I fostered a collaborative team environment while enhancing guest satisfaction and loyalty. Adaptable and results-driven, I consistently resolved issues to ensure seamless operations.
Overview
2026
2026
years of professional experience
2
2
Certifications
5
5
Languages
Work History
F&B Captain
XVI Privet Club
01.2024 - Current
- Mastered menu knowledge to provide informed recommendations, leading to increased upselling opportunities.
- Maintained a clean and organized dining area, enhancing overall guest experience.
- Managed staff training programs to ensure consistent service quality across the board, resulting in improved customer retention rates.
- Exceeded monthly sales targets by suggesting popular menu items and promoting daily specials to guests.
- Resolved customer complaints in a professional manner, resulting in satisfied guests and minimizing negative feedback.
- Assisted management in training new F&B Servers, sharing best practices and improving team performance.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Increased wine sales by effectively communicating the unique characteristics and flavor profiles of various wine selections.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Improved customer satisfaction by consistently providing exceptional service and maintaining a clean, welcoming atmosphere.
- Developed strong relationships with local suppliers, negotiating competitive pricing and ensuring timely deliveries to maintain consistent stock levels.
- Maintained high-quality standards by ensuring adherence to health and safety regulations in all aspects of food handling and storage.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained new staff members on company policies and procedures.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Event Crew Member
Dior & Associates
- Supported event coordinators in executing successful events by following detailed plans and instructions.
- Collaborated with team members to ensure timely completion of assigned tasks, contributing to overall event success.
- Actively participated in pre-event meetings and training sessions to stay informed on event procedures and requirements.
- Maintained a clean and organized event environment, promoting a positive experience for all attendees.
- Managed inventory and resources effectively, preventing shortages during crucial moments in events.
- Adapted to various event types and environments, showcasing versatility as a valuable member of the crew team.
- Provided logistical support for events, including transportation coordination and equipment management.
- Oversaw event operations to keep running smoothly.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Event Crew Member
Cartier International
- Collaborated with team members to ensure timely completion of assigned tasks, contributing to overall event success.
- Assisted in the efficient setup and breakdown of event spaces, leading to smooth transitions between activities.
- Actively participated in pre-event meetings and training sessions to stay informed on event procedures and requirements.
- Maintained a clean and organized event environment, promoting a positive experience for all attendees.
- Provided logistical support for events, including transportation coordination and equipment management.
- Monitored audiovisual equipment during events to guarantee uninterrupted presentations or performances for guests'' enjoyment.
- Resolved attendee complaints professionally, maintaining high levels of satisfaction among event participants.
- Facilitated effective communication between staff members using two-way radios or other devices during events.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
F&B Server
Beta KL Bar & Fine Dining Restaurant(Michelin)
- Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
- Managed sections for smooth flow of guests and orders.
- Provided training to new servers, improving team efficiency and consistency in service quality.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Recommended wine pairings for guests' meals, leading to increased wine sales and guest satisfaction.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Contributed to restaurant's social media marketing by capturing and sharing appealing photos of special dishes and events.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Maintained cleanliness and organization of server station and dining area, adhering to health and safety standards.
- Answered customers' questions, recommended items, and recorded order information.
Education
BBA - Business Management
Mirkadim Hazi Amzad Ali Degree College
Dhaka,Bangladesh 04.2001 -
High School Diploma -
American International School Dhaka
Dhaka,Bangladesh 04.2001 -
Skills
Technical skills
Customer service expertise
Active listening
Time management abilities
Cash handling
POS systems
Excellent communication
Physical strength
Positive attitude
Customer service
Teamwork
Employee training
Adaptability
Problem-solving
Food and beverage background
Foodservice support
Valet services coordination
Food and beverage experience
Security monitoring
Event planning
Event setup and breakdown
Sales experience
Guest relations
Crowd control
Strong teamwork
Social media promotion
Technical skills
Interpersonal communication
Issue resolution
Teamwork and collaboration
Self motivation
Problem-solving abilities
Reservation management
Professionalism
Software
Adobe Photo Shop
Certification
Food Handling
Interests
Highlights Creativity,Demonstrates a willingness to learn,Problem-solving skill
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food Handling
03-2025
Typhoid Vaccine
03-2025
F&B Captain
XVI Privet Club
01.2024 - Current
BBA - Business Management
Mirkadim Hazi Amzad Ali Degree College
04.2001 -
High School Diploma -
American International School Dhaka
04.2001 -
Event Crew Member
Dior & Associates
Event Crew Member
Cartier International
F&B Server
Beta KL Bar & Fine Dining Restaurant(Michelin)