Microsoft word,Excel
Emon Hossain
F&B Captain
Kuala Lumpur,Malaysia
Summary
Dynamic F&B Captain at XVI Privet Club with a proven track record of exceeding sales targets through exceptional customer service and effective upselling. Skilled in food and beverage management and employee training, I fostered a collaborative team environment while enhancing guest satisfaction and loyalty. Adaptable and results-driven, I consistently resolved issues to ensure seamless operations.
Overview
2026
2026
years of professional experience
2
2
Certifications
5
5
Languages
Work History
F&B Captain
XVI Privet Club
01.2024 - Current
- Mastered menu knowledge to provide informed recommendations, leading to increased upselling opportunities.
- Maintained a clean and organized dining area, enhancing overall guest experience.
- Managed staff training programs to ensure consistent service quality across the board, resulting in improved customer retention rates.
- Exceeded monthly sales targets by suggesting popular menu items and promoting daily specials to guests.
- Resolved customer complaints in a professional manner, resulting in satisfied guests and minimizing negative feedback.
- Assisted management in training new F&B Servers, sharing best practices and improving team performance.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Increased wine sales by effectively communicating the unique characteristics and flavor profiles of various wine selections.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Improved customer satisfaction by consistently providing exceptional service and maintaining a clean, welcoming atmosphere.
- Developed strong relationships with local suppliers, negotiating competitive pricing and ensuring timely deliveries to maintain consistent stock levels.
- Maintained high-quality standards by ensuring adherence to health and safety regulations in all aspects of food handling and storage.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained new staff members on company policies and procedures.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Event Crew Member
Dior & Associates
- Supported event coordinators in executing successful events by following detailed plans and instructions.
- Collaborated with team members to ensure timely completion of assigned tasks, contributing to overall event success.
- Actively participated in pre-event meetings and training sessions to stay informed on event procedures and requirements.
- Maintained a clean and organized event environment, promoting a positive experience for all attendees.
- Managed inventory and resources effectively, preventing shortages during crucial moments in events.
- Adapted to various event types and environments, showcasing versatility as a valuable member of the crew team.
- Provided logistical support for events, including transportation coordination and equipment management.
- Oversaw event operations to keep running smoothly.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Event Crew Member
Cartier International
- Collaborated with team members to ensure timely completion of assigned tasks, contributing to overall event success.
- Assisted in the efficient setup and breakdown of event spaces, leading to smooth transitions between activities.
- Actively participated in pre-event meetings and training sessions to stay informed on event procedures and requirements.
- Maintained a clean and organized event environment, promoting a positive experience for all attendees.
- Provided logistical support for events, including transportation coordination and equipment management.
- Monitored audiovisual equipment during events to guarantee uninterrupted presentations or performances for guests'' enjoyment.
- Resolved attendee complaints professionally, maintaining high levels of satisfaction among event participants.
- Facilitated effective communication between staff members using two-way radios or other devices during events.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
F&B Server
Beta KL Bar & Fine Dining Restaurant(Michelin)
- Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
- Managed sections for smooth flow of guests and orders.
- Provided training to new servers, improving team efficiency and consistency in service quality.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Recommended wine pairings for guests' meals, leading to increased wine sales and guest satisfaction.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Contributed to restaurant's social media marketing by capturing and sharing appealing photos of special dishes and events.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Maintained cleanliness and organization of server station and dining area, adhering to health and safety standards.
- Answered customers' questions, recommended items, and recorded order information.
Education
BBA - Business Management
Mirkadim Hazi Amzad Ali Degree College
Dhaka,Bangladesh 04.2001 -
High School Diploma -
American International School Dhaka
Dhaka,Bangladesh 04.2001 -
Skills
Technical skills
Software
Adobe Photo Shop
Certification
Food Handling
Interests
Highlights Creativity,Demonstrates a willingness to learn,Problem-solving skill
Timeline
Food Handling
03-2025
Typhoid Vaccine
03-2025
F&B Captain
XVI Privet Club
01.2024 - Current
BBA - Business Management
Mirkadim Hazi Amzad Ali Degree College
04.2001 -
High School Diploma -
American International School Dhaka
04.2001 -
Event Crew Member
Dior & Associates
Event Crew Member
Cartier International
F&B Server
Beta KL Bar & Fine Dining Restaurant(Michelin)