Jananee Selvam
Senior Customer Service Executive
Cheras Selangor
Summary
Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 10 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Customer Service Executive
TDCX Malaysia Sdn Bhd
KL
12.2018 - Current
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Evaluated interactions between associates and customers to assess personnel performance.
- Conducted surveys to determine customer opinion of products and services.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions through emails, live chat and social media accounts.
Customer Service Associate
Sudong Sdn Bhd
Klang Selangor
06.2016 - 10.2018
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Assistant
Convergys Sdn Bhd
01.2015 - 06.2016
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on wide range of company products.
- Managed 30+ incoming calls each day with utmost professionalism and knowledgeable service.
- Conducted client and market surveys to identify areas of improvement.
Education
High School Diploma -
Putra Intellect International College
Puchong 06.2010 - 04.2013
Skills
Staff education and training
undefinedSalary
Last Drawn Salary: RM 3450.00
Expected Salary: RM 4200.00 (Negotiable)
Availability
3 months tender required as in the current working place.
Timeline
Senior Customer Service Executive
TDCX Malaysia Sdn Bhd
12.2018 - Current
Customer Service Associate
Sudong Sdn Bhd
06.2016 - 10.2018
Customer Service Assistant
Convergys Sdn Bhd
01.2015 - 06.2016
High School Diploma -
Putra Intellect International College
06.2010 - 04.2013
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