Elysia Yan Xi Tang
Cheras Selangor
Summary
Dynamic Front Desk Supervisor at St. Regis Kuala Lumpur, skilled in reservation management and guest services. Proven ability to enhance guest satisfaction through effective communication and leadership. Expertise in Hotel Management Systems like Opera, combined with a strong aptitude for team coordination, resulted in streamlined operations and improved guest experiences.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
St. Regis Kuala Lumpur
Kuala Lumpur
06.2024 - 04.2025
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Monitored reservations to track incoming parties and special events.
- Coordinated room assignments, taking into account guest preferences and special requests.
Front Desk Agent
St. Regis Kuala Lumpur
Kuala Lumpur
09.2023 - 05.2024
- Verified customer credit to establish payment method for accommodations.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Inputted guest information into computer system accurately and securely.
Education
Diploma in Hotel Management
YTL International College of Hotel Management
Kuala Lumpur09-2023
Skills
- Reservation management
- Guest services
- Hotel Management Systems: Opera, Lightspeed
- Guest communication: email, WhatsApp, call handling
- Languages: Mandarin, English, and Malay
- Leadership and team coordination
- Sales and upselling techniques
- Knowledge of the room controller
Key Achievements
- Top Upsell Performer of the Year
- 7 × Monthly Top Upsell Performer
- 3 × Top Enrollment Performer every 3 months
- Supervisor Nominee of the 4th Quarter 2024
Timeline
Front Desk Supervisor
St. Regis Kuala Lumpur
06.2024 - 04.2025
Front Desk Agent
St. Regis Kuala Lumpur
09.2023 - 05.2024
Diploma in Hotel Management
YTL International College of Hotel Management
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