James Wong

Work History

Kitchen Helper

Frenchman's Creek Beach & Country Club

Juno Beach, FL

01.2021 - 03.2021

Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.
Adhered to company quality constraints and industry best practices for guest satisfaction.
Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Practiced proper safety and sanitation standards.
Packaged, arranged and labeled ingredient stock, storing at established temperatures.
Prepared ingredients for menu items.
Managed opening and closing shift kitchen tasks.
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Cooked all menu items according to specified instructions.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
Prepared and expedited food orders to support waitstaff and other team members.
Identified inefficiencies leading to improved productivity.

Expeditor

Frenchman's Creek Beach & Countyr Club

Juno Beach, FL

06.2020 - 12.2020

Confirmed speed of service for all food orders while minimizing errors and complaints.
Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
Executed and supervised plate preparation according to temperature and condiment specifications.
Trained new expeditors and food runners according to company policies and standards.
Organized dining area based on reservations, minimizing waiting times.
Monitored temperature of cases, shelves and storage areas and reported failures to manager.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Provided attentive service and proactively assessed guest needs.
Assisted wait staff with timely food delivery and guest requests.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.

Food Server

Frenchman's Creek Beach & Country Club

Juno Beach, FL

11.2019 - 05.2020

Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Elevated customer satisfaction through followup and enthusiastic customer service.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Completed efficient table resets by wiping down surfaces and refilling condiments.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Greeted and maintained relationships with regular customers.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Organized and replenished supplies at food stations to optimize team performance.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.

Accounting Intern

The Majestic Hotel Kuala Lumpur

kuala lumour, selangor

01.2019 - 04.2019

Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Quickly and accurately processed payments, credits and other transactions using company software applications.
Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
Compiled monthly journal entries into general ledger system.
Completed balance sheet reconciliations and profit and loss statements with high accuracy.
Prepared monthly closings by creating journal entries and reconciling accounts.
Assisted with account reviews and preparation for account reviews.
Developed and analyzed various budgets and performed financial statement analysis.

Internship Student

The Danna Langkawi

Langkawi, Kedah

01.2017 - 04.2017

Delivered clerical support by efficiently handling wide range of routine and special requirements.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Sorted and organized materials such as physical files, tracking spreadsheets and reports.
Answered incoming telephone calls, took down messages and provided information.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Maintained transaction security by verifying payment cards against identification.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Maintained financial accuracy by collecting deposits, fees and payments.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Collaborated with team members to handle guest requirements from check-in through check-out.
Confirmed relevant guest information and payment methods to prevent fraud.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Arranged for transportation to and from airport, train station and events for visitors.
Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.

Summary

Overview

Work History

Kitchen Helper

Expeditor

Food Server

Accounting Intern

Internship Student

Education

Diploma in Hotel Management - Hospitality

Bachelor in Hospitality Management (Hons) - Hospitality Administration And Management

Skills

Interests

Timeline

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