Results-driven operations and customer experience professional with a proven track record in managing large-scale service operations and delivering exceptional user support. Experienced in overseeing 1,000+ service sites, coordinating equipment procurement, and leading installer training programs to ensure smooth project execution. Adept at resolving technical issues, building strong customer relationships, and maintaining high satisfaction levels through proactive communication and service recovery. Skilled in cross-functional coordination, progress reporting, and mentoring junior team members to uphold service excellence. Committed to operational efficiency and customer success in fast-paced environments.
Operations management
Performance monitoring
Customer service
Problem-solving
Operations management
MS office