James Olivares
Human Resource Officer|College Instructor|Customer Service Representative
Ampang, Selangor,10
Summary
Results-oriented professional with a unique blend of customer service, human resources, and college instruction experience. Proven ability to deliver exceptional service, manage complex processes, and educate and empower others
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resource Officer
Concept International Design
07.2022 - 04.2024
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
College Instructor
Udonthani Vocational College
05.2017 - 06.2022
High School Home Economics Teacher
Kanlayanawat School
05.2016 - 05.2017
Customer Service Representative
Panasiatc Call Center Inc
07.2014 - 02.2016
- Handled customer inquiries and suggestions courteously and professionally in calls, live chat and emails.
Human Resource Personnel
BTR Transloading Company
03.2011 - 05.2014
Education
MBA - People Management
Lyceum of The Philippines University
Manila, Philippines 04.2001 -
Teaching Certificate - Education
University of St. La Salle
Bacolod City, Philippines 04.2001 -
Bachelor of Science - Hospitality Management
University of St. La Salle
Bacolod City, Philippines 04.2001 -
Skills
HR policies and procedures
Onboarding and training
Employee Relations
Records Maintenance
Recruitment
Customer Service
Active Listening
Call Management
Product Knowledge
Certification
Finishing Course for Call Center Agent
Timeline
Human Resource Officer
Concept International Design
07.2022 - 04.2024
College Instructor
Udonthani Vocational College
05.2017 - 06.2022
High School Home Economics Teacher
Kanlayanawat School
05.2016 - 05.2017
Customer Service Representative
Panasiatc Call Center Inc
07.2014 - 02.2016
Finishing Course for Call Center Agent
05-2014
Human Resource Personnel
BTR Transloading Company
03.2011 - 05.2014
MBA - People Management
Lyceum of The Philippines University
04.2001 -
Teaching Certificate - Education
University of St. La Salle
04.2001 -
Bachelor of Science - Hospitality Management
University of St. La Salle
04.2001 -