Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager
ISAAC TEMENGGONG

ISAAC TEMENGGONG

Service Advisor
550 Lorong B2, BDC Stampin, 93250 Kuching, Sarawak,13

Summary

Automotive professional with significant expertise in service advisory roles, known for high standards and results-driven approach. Proficient in diagnosing customer vehicle issues and coordinating repair services to ensure optimal performance. Emphasizes team collaboration and adaptability, ensuring reliability and flexibility in dynamic work environment.

Overview

3
3
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Automotive Service Advisor

Northmont Capital Sdn Bhd
06.2023 - Current
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Automotive Technician

PS Auto Workshop
12.2022 - 03.2023
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Education

Diploma - Automotive Technology 4WD

Institut Kemahiran MARA Kuching
Kuching, Sarawak, Malaysia
04.2001 -

High School Diploma -

Sekolah Menengah Kebangsaan Saint Thomas Kuching
Kuching, Sarawak
11-2018

Skills

Vehicle diagnostics

Certification

Pertandingan Worldskills Malaysia Belia (WMSB) 2022

Timeline

Malaysian University English Test

09-2023

Automotive Service Advisor

Northmont Capital Sdn Bhd
06.2023 - Current

Automotive Technician

PS Auto Workshop
12.2022 - 03.2023

Pertandingan Worldskills Malaysia Belia (WMSB) 2022

06-2022

Diploma - Automotive Technology 4WD

Institut Kemahiran MARA Kuching
04.2001 -

High School Diploma -

Sekolah Menengah Kebangsaan Saint Thomas Kuching

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ISAAC TEMENGGONGService Advisor