FAHEEM AZADI BIN AZAMAN
SERVICE ADVISOR/TECHNICIAN
Kota Kinabalu, Sabah
Summary
Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Utilizes diagnostic tools and technical knowledge to provide accurate service recommendations. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations. In addition, experience Quality Control field in inspection of Pipe casing, threading and torque Monitoring (Power Tong)
Overview
8
8
years of professional experience
2
2
Languages
Work History
Automotive Service Advisor
Israford Auto Expert PLT
04.2024 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
Service Technician
Benzworldkk Auto Service Sdn.Bhd
10.2023 - 04.2024
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
Senior Auto Technician
Garage J One
04.2022 - 10.2023
- Completed preventive maintenance on set schedules.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Installed new systems and parts with efficient approach.
- Tested components and systems to evaluate performance and identify concerns.
Quality Control Inspector
Sobena Offshore INC
04.2019 - 02.2022
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Completed precise measurements using special tools.
- Collaborated with production staff to establish and meet quality standards
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Junior Mechanic
Otospa Sdn. Bhd
10.2016 - 11.2018
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Worked closely with supervising mechanics to learn new techniques, expanding knowledge of automotive systems.
- Completed troubleshooting of malfunctions and diagnosed issues using equipment and mechanical skills.
- Collaborated with senior mechanics to tackle complex repair jobs, increasing workshop efficiency.
- Kept shop organized, safe and neat and cleaned up spills using appropriate techniques.
- Demonstrated versatility as a Junior Mechanic by adapting quickly to new situations and challenges within the workshop environment.
Education
Diploma Kemahiran Malaysia (DKM 4) - Automotive Technology
Kolej Vokasional Labuan
Labuan, Malaysia 04.2001 -
Skills
Vehicle diagnostics
Vehicle inspection
Service writing
Preventative maintenance
Multitasking and organization
Progress reporting
Timeline
Automotive Service Advisor
Israford Auto Expert PLT
04.2024 - Current
Service Technician
Benzworldkk Auto Service Sdn.Bhd
10.2023 - 04.2024
Senior Auto Technician
Garage J One
04.2022 - 10.2023
Quality Control Inspector
Sobena Offshore INC
04.2019 - 02.2022
Junior Mechanic
Otospa Sdn. Bhd
10.2016 - 11.2018
Diploma Kemahiran Malaysia (DKM 4) - Automotive Technology
Kolej Vokasional Labuan
04.2001 -
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