KRISHNAVARTHANI GUNASAGARAN
Semenyih,Malaysia
Summary
Seeking a position to explore career options for future. A hard-working and self-motivated to apply and enhance knowledge and skills where can contribute the best of skills that necessary for the growth of the company.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Candidate Care Specialist
Prometric Technology Sdn Bhd
Kuala Lumpur
10.2024 - Current
- Ensure that all candidate escalations and complaints are managed to excellent professional standards, abiding by company's terms and policies.
- Demonstrate ownership of candidate issues, urgency, and work proactively with internal team to resolve issues within agreed SLAs and SLOs.
- Work closely with client services team to proactively improve on client-related escalations.
- Keep good track record in passing score card monthly and getting continuously CSAT monthly.
Customer Service Representative (CFA)
Prometric Technology Sdn Bhd
Kuala Lumpur, Kuala Lumpur
04.2024 - 09.2024
- Assist candidate with all aspects of testing process, from registration to test delivery.
- Escalate unresolved candidate grievances to designated departments for further investigation.
- Achieve and maintain all key quality and productivity metrics
- Participated in team meetings sharing best practices for improving service delivery.
Content Analyst/Moderator
Accenture Technology Sdn Bhd
Bangsar, Kuala Lumpur
01.2021 - 07.2022
- Review apps in given time in accordance to policies set by client.
- Review content on short-video platforms and conduct content quality control accordance to policies set by client.
- Interpret and apply complex policies and guidelines to content by understanding review policies and guidelines.
Teacher
Erudite Learning Centre, Setia Alam
Setia Alam
01.2019 - 09.2020
- Provided students of all skill levels with instructional strategies adapted to promote learning and created unique lesson plans to be used to engage differing student levels.
Administration Executive
Yayasan Raja Muda Selangor (YRMS) & Selangor Youth Community (SAY)
Shah Alam
11.2017 - 12.2018
- Assisted management to make decisions based on clients and performance data reports, recommended corrective actions and improvement strategies. Researched statistics and summarized information to be disseminated to all departments.
- Responsible for controlling and managing all document processes including reviewing files, records and critical information, confirming accuracy and compliance with policies and procedures of company.
- Assisted management in consistency of documents, control access to certain documents, training clients on documents usage, and organizing documents across organization.
- Assisted management in updating filling system.
Customer Service Professional
SRG Pacific Sdn Bhd, Kuala Lumpur
Kuala Lumpur
10.2015 - 10.2017
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Education
Bachelor of Social Science with Honors - International Relations
University Malaysia Sarawak
Sarawak 01.2012 - 01.2015
Skills
- Time Management
- Multi-Task Management
- Creative thinking
- Team roles and relationships
- Administrative skills
- Public relations
- Analytical & Reporting Skills
- Communication Skills
- Customer Service & Operations
LANGUAGE
Malay
Proficient (C2)
English
Proficient (C2)
PERSONAL INFORMATION
- Age: 35
- Date of Birth: 10/06/92
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
Timeline
Candidate Care Specialist
Prometric Technology Sdn Bhd
10.2024 - Current
Customer Service Representative (CFA)
Prometric Technology Sdn Bhd
04.2024 - 09.2024
Content Analyst/Moderator
Accenture Technology Sdn Bhd
01.2021 - 07.2022
Teacher
Erudite Learning Centre, Setia Alam
01.2019 - 09.2020
Administration Executive
Yayasan Raja Muda Selangor (YRMS) & Selangor Youth Community (SAY)
11.2017 - 12.2018
Customer Service Professional
SRG Pacific Sdn Bhd, Kuala Lumpur
10.2015 - 10.2017
Bachelor of Social Science with Honors - International Relations
University Malaysia Sarawak
01.2012 - 01.2015