GANAGESWARI KASAVAN
Team Leader, Customer Service
Petaling Jaya
Summary
Proven leader in sales operations at Carsome Sdn Bhd, I've excelled in coaching and mentoring teams to surpass sales targets through effective strategy implementation and team motivation. My background in customer service has honed my problem-solving skills, significantly enhancing customer satisfaction and team performance metrics.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work History
Team Leader, Sales Operations
Carsome Sdn Bhd
Petaling Jaya, Selangor
07.2024 - Current
- Mentored 8 new joiners which are assigned as team members, fostering positive work environment that encouraged professional growth.
- Achieved team sales targets by motivating team members and providing ongoing coaching.
- Developed strong relationships with management and team members to achieve company's mission.
- Excelled on Team Leader's tasks and fulfilled management requirement.
- Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
- Boosted team performance by implementing efficient sales strategies and techniques.
Senior Sales Executive
Carsome Sdn Bhd
Petaling Jaya, Selangor
04.2021 - 06.2024
- Achieved monthly target (100-110%) every month without fail and achieved high QA scorings (90% and above).
- Leveraged strong negotiation skills to achieve monthly target while maintaining exceptional customer service standards.
- Actively participated in sharing sessions and training to enhance soft skills and gained more knowledge.
- Participated in Employee Engagement Action Team (EEAT) and organized activities, events and competitions among CS agents to strengthen bonding among entire team.
- Suggested better plans or ideas which can contribute to department and company development.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
Customer Service Executive
Webhelp APAC
Kuala Lumpur, Kuala Lumpur
08.2020 - 04.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of live chats while maintaining a professional demeanor and ensuring timely resolution of issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Reduced average chat time through efficient problem-solving skills without sacrificing quality of service provided.
Customer Service Executive
Aegis BPO
Petaling Jaya, Selangor
05.2020 - 08.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of live chats, WhatsApp messages and emails while maintaining professional demeanor and ensuring timely resolution of issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Education
Bachelor of Science - Chemical Process Engineering (Hons.)
Universiti Teknologi Malaysia (UTM)
Kuala Lumpur, Malaysia 09.2014 - 06.2018
Foundation (Science) -
Matriculation College
Perak, Malaysia 05.2013 - 04.2014
High School -
Sekolah Menengah Kebangsaan (P) Sri Aman
Petaling Jaya, Selangor, Malaysia 01.2008 - 12.2012
Skills
Sales Training
Sales Strategy Implementation
Team motivation
Coaching and Mentoring
Multitasking
Problem-Solving
Languages
English
Native language
English
Proficient
C2
Malay
Proficient
C2
Tamil
Proficient
C2
Timeline
Team Leader, Sales Operations
Carsome Sdn Bhd
07.2024 - Current
Senior Sales Executive
Carsome Sdn Bhd
04.2021 - 06.2024
Customer Service Executive
Webhelp APAC
08.2020 - 04.2021
Customer Service Executive
Aegis BPO
05.2020 - 08.2020
Bachelor of Science - Chemical Process Engineering (Hons.)
Universiti Teknologi Malaysia (UTM)
09.2014 - 06.2018
Foundation (Science) -
Matriculation College
05.2013 - 04.2014
High School -
Sekolah Menengah Kebangsaan (P) Sri Aman
01.2008 - 12.2012
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