Fitry Azad Khan Bin Mohd Ali Khan
Freelance
Sepang,Selangor
Summary
Dynamic customer service professional with a proven track record at Myairline Sdn. Bhd., excelling in complaint handling and customer relations. Adept at enhancing customer satisfaction through effective problem resolution and service recommendations, consistently achieving high accuracy in transactions. Recognized for adaptability and a strong focus on customer needs.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Customer Service Officer
Myairline Sdn. Bhd
02.2023 - 12.2023
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Customer Service Assistant
AirAsia Berhad
Sepang , Selangor
08.2010 - 06.2019
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Answered customer questions about product availability and shipment times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Provided exceptional support during peak hours as well as holidays and special events.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
Education
No Degree - Business Education
S.M.K Bandar Baru Salak Tinggi
Sepang, Selangor, Malaysia 04.2001 -
Skills
Customer support
Service recommendations
Data entry
Customer focus
Complaint handling
Employee development
Customer relations
Adaptability and flexibility
Decision-making
Problem resolution
Timeline
Customer Service Officer
Myairline Sdn. Bhd
02.2023 - 12.2023
Customer Service Assistant
AirAsia Berhad
08.2010 - 06.2019
No Degree - Business Education
S.M.K Bandar Baru Salak Tinggi
04.2001 -
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