Milanga Wijesinghe
Operation Manager
Kuala Lumpur
Summary
Skilled Restaurant Manager With a Winning Attitude And Desire To Deliver a Exceptional Dinning Experience. Focus on Setting High Expectations and Raising Service Standards. Seeking to Advance Professional Career in the Restaurant Industry.
Skilled operations leader with proven ability to enhance efficiency and drive results. Expertise in strategic planning, process optimization, and resource management. Strong focus on team collaboration and adaptability to changing needs. Reliable, results-driven professional with track record of successful outcomes in dynamic environments.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Operation Manager
YAAL Restaurant Sdn Bhd
08.2022 - Current
- Provide inspired leadership for the organization.
- Make important policy, planning, and strategy decisions.
- Develop, implement, and review operational policies and procedures.
- Assist HR with recruiting when necessary.
- Help promote a company culture that encourages top performance and high morale.
- Oversee budgeting, reporting, planning, and auditing.
- Work with senior stakeholders.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Work with the board of directors to determine values and mission, and plan for short and long-term goals.
- Identify and address problems and opportunities for the company.
- Build alliances and partnerships with other organizations.
- Support worker communication with the management team
Outlet Manager
YARL Restaurant
10.2021 - 05.2022
- Recruiting, training and Supervising Staff.
- Ensure Compliance With licensing, Hygiene And Health And Safety Legislation/guidelines.
- Promoting And Marketing The Business.
- Ordering Supplies.
- Cost Control.
- Handling Customer Enquiries and Complaints.
- Preparing and presenting staffing/sales reports.
- Taking reservation, greeting and advising customers.
- Keeping statistical and financial records.
Assistant Restaurant Manager
Aliyaa Island Restaurant
04.2019 - 09.2021
- Exhibit Thorough Knowledge of Food, Beverage, Supervisor Duties, Service Techniques and Guest interaction.
- Ensure Maintenance of Proper Cleanliness is all areas of Bar and Front Of House.
- Carefully Prepare Weekly Payroll to keep up With Projected Revenue for the week.
- Work Closely With Chef and Cooks to determines Menu Plans For Special Events or Occasions.
- Counsel and Discipline staff When Necessary.
Assistant Bar Manager
DWP KL
01.2016 - 03.2019
- Provided optimal assistance to the General Manager and handled a variety of tasks.
- Reported to Operations Manager and assisted shop and office personnel.
- Recruit, interview, hire and train new bar staff employees.
- Handle customer complaints.
- Advertise the daily, weekly and monthly promotions of the bar.
- Ensure staff is following all food control and safety regulations.
- Create employee schedules based on expected customer numbers.
Bar Supervisor
Marketplace Kl
03.2013 - 12.2015
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Efficiently resolve problems or concerns to the satisfaction of all involved parties.
- Continually monitored the bar and took appropriate action to ensure drink quality and service standards.
- Minimized loss and misuse of equipment through proper bar supervision and staff training.
- Optimize profit by controlling beverage and labor costs on a daily basis.
Team Member
Marketplace Kl
10.2011 - 02.2013
- Maintained Clean and Orderly Dining Area.
- Input Customer Order Into System and Delivered to Table.
- Stocked Counter Storage areas and Customer Table Top Dispensers.
- Handled Light Customer Services Issue and Referred More in Depth Issue to Management Per Protocol.
Education
Senior Secondary GCE A/L -
Vidyartha Collage
Kandy, Kandy 09.2007 - 08.2009
Senior Secondary GCE O/L - undefined
Vidyartha Collage
01.2005 - 12.2006
Diploma in Computer Hardware Engineering - undefined
Raytronics Computer System Pvt Ltd
01.2006 - 06.2006
Professional English Diploma - undefined
European Collage
09.2010 - 12.2010
OTHM LEVEL 4 DIPLOMA IN BUSINESS MANAGEMENT - undefined
METROPOLITAN COLLEGE
01.2024 - 09.2024
OTHM LEVEL 4 DIPLOMA IN TOURISM AND HOSPITALITY MANAGEMENT - undefined
METROPOLITAN COLLEGE
01.2024 - 09.2024
Skills
Time Management
Microsoft Office
Communication
Computer Skills
Ability to Work Under Pressure
Leadership
Ability to Multitask
Communication Skills
Ability to Work in a Team
Fast Learner
Problem Solving Skills
Excellent Customer Service Skills
Leadership Skills
Cross-functional coordination
Logistics management
Scheduling and planning
Operational efficiency
Interests
Watching Movies
Listening to Music
Playing Cricket
Personal Information
- Date of Birth: 12/24/90
- Nationality: Sri Lankan
- Place of Birth: Kandy
Timeline
OTHM LEVEL 4 DIPLOMA IN BUSINESS MANAGEMENT - undefined
METROPOLITAN COLLEGE
01.2024 - 09.2024
OTHM LEVEL 4 DIPLOMA IN TOURISM AND HOSPITALITY MANAGEMENT - undefined
METROPOLITAN COLLEGE
01.2024 - 09.2024
Operation Manager
YAAL Restaurant Sdn Bhd
08.2022 - Current
Outlet Manager
YARL Restaurant
10.2021 - 05.2022
Assistant Restaurant Manager
Aliyaa Island Restaurant
04.2019 - 09.2021
Assistant Bar Manager
DWP KL
01.2016 - 03.2019
Bar Supervisor
Marketplace Kl
03.2013 - 12.2015
Team Member
Marketplace Kl
10.2011 - 02.2013
Professional English Diploma - undefined
European Collage
09.2010 - 12.2010
Senior Secondary GCE A/L -
Vidyartha Collage
09.2007 - 08.2009
Diploma in Computer Hardware Engineering - undefined
Raytronics Computer System Pvt Ltd
01.2006 - 06.2006
Senior Secondary GCE O/L - undefined
Vidyartha Collage
01.2005 - 12.2006