Farhah Syamilah Mazmil

1. Content Creation and Troubleshooting (Initial Responsibilities):

• Crafted content for property listings on various rental platforms (e.g., Airbnb, Booking.com, VRBO).
• Addressed various listing issues, including synchronization problems, calendar availability discrepancies, and ensuring real-time listing status.
• Ensured that client listings were error-free and appealing to potential guests.

2. Account Manager Collaboration (Early Role Dynamics):

• Collaborated closely with account managers who created tickets for listing issues.
• Developed critical thinking skills and an ability to find innovative solutions independently.
• Consistently applied company guidelines and standard operating procedures (SOP) to resolve issues efficiently.

3. Effective Project Management (Handling Multiple Tasks):

• Managed multiple projects simultaneously while adhering to tight deadlines.
• Honed project management abilities and prioritized organizational efficiency and time management.

4. Transition to Quality Content Control (QCC):

• Monitored listing quality, adhering to SOP and guidelines.
• Innovated processes, creating templates and standardized, automated text.
• Conducted research to maintain listing relevance amid industry trends.
• Conducted quality control checks for multi-unit and hotel listings, ensuring accuracy, compliance, and enhanced visual/market appeal to drive higher booking performance.

5. Process Enhancement and Innovation (Improving Efficiency):

• Introduced innovative methods such as creating templates from scratch and implementing standardized automated text.
• Conducted research to keep client listings current with industry trends, maintaining relevance and appeal.
• Enabled the team to efficiently handle a high volume of listings, even with numerous requests.

6. Internship Program Development:

• Established a program to recruit and educate interns.
• Involved in hiring and comprehensive intern training.

7. Data Compilation and Reporting (QCC Role):

• Compiled data and generated monthly KPIs and reports.
• Vital for monitoring Distribution team performance and listing effectiveness.

1. Trans-Media Publications Management:

• Managed all trans-media publications for the company.
• Oversaw the publication of new titles on the Scholastic StoryPlus app.

2. Supervision of Scholastic Reading Camp Project:

• Collaborated with South Korea and China branches to create academic content and proofread Teaching Guides.

3. Communication with SEA Region Country Managers:

• Handled all communications with country managers in the SEA region.
• Discussed projections for new book titles, ensuring alignment with regional needs.

4. Product Information Procurement and Market Surveys:

• Procured product information and conducted market surveys for potential books.
• Analyzed old and new titles to maximize productivity and relevance.

5. Inventory and Shipping Management:

• Managed inventory and shipping for new book samples.

6. Creative Production for Upcoming Books:

• Contributed to the creative production of upcoming books.
• Translated foreign books into native/English languages.
• Wrote copy for book and box collections.
• Proofread scripts and print proofs.
• Designed front and back covers for books.
• Ensured the quality of numerous audio tracks for various projects.

7. Supervision of Scholastic Early Language (SEE) Project:

• Oversaw the Scholastic Early Language (SEE) project.
• Managed communication with voice talents and coordinated with recording studios.

• Wrote articles for their respective clients.

• Wrote articles for their respective website and blog.

• Handled company's media archive and inventory.
• Monitored and evaluated media reports.
• Designed e-cards and certificates for the company's brands such as Garrard and Gubelin.

• Participated in various client meetings with international clients (E.g. Kimberly Clark).
• Liaised with public and private universities and colleges for events held by clients (E.g. Nippon Paint, Kotex, Procter & Gamble). Assisted with career fairs and career talks.
• Chosen as brand ambassadors for Gillette and Red Bull road shows.
• Assisted with P&G's Asean Business Challenge event and Nestle's Milano Coffee Competition (NMCC) & Culinary Arts Awards events.
• Curated and analyzed data for widely known clients and companies (E.g. Kimberly Clark, Kotex).