Danial Aiman Nor Azman
Customer Service Representative
Kuala Lumpur
Summary
Customer Service Representative with 3+ years of experience, dedicated to providing quality care for ultimate customer satisfaction. Bilingual, and a great team player with excellent attention to details to the process to ensure that daily responsibilities are met with excellent results.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Live Operations Associate
GuestReady Sdn Bhd
08.2022 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Built relationships with external stakeholders to establish seamless operations.
- Developed and implemented strategies to maximize productivity and streamline operations.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Coordinating guest check-ins and check-outs, addressing any maintenance or cleaning needs, and ensuring overall guest satisfaction during their stay.
Senior Beep Customer Representative
StoreHub Sdn Bhd
4 2021 - 07.2022
- Providing optimal customer service and creative tattoo work to achieve high customer satisfaction rates
- Helped to increase customer return rates by providing excellent customer service at all times and settled any customer disputes in a professional and pleasant manner.
Customer Service Executive
Shangri-La Shared Services
12.2018 - 01.2021
- Daily operation involves handling inbound calls and emails, assisting guests with any reservation related tasks or inquiries, and engage with the guests to provide the best 'first' service aligned with Shangri-La standard and core values.
Education
Bachelor Degree (Hons.) in Mass Communication - Communication Management & Policy
Universiti Teknologi Mara
04.2014 - 05.2016
Diploma in Mass Communication - undefined
Universiti Teknologi Mara
11.2010 - 05.2013
Skills
- Ability to Work Under Pressure
- Critical thinking
- Problem solving
- Ability to Multitask
- Relationship Building
- Fast Learner
- Effective Time Management
- Languages: English, Malay
- Operations Management
- Team Support
Details
+60172031673, danial.norazman@yahoo.com, Malaysian
Miscellaneous - Personal Interest And Achievement
- Game Caster & Esports
- Worked with Esports League Malaysia as a caster for Wild Rift Icon Series Winter Split 2021 and community tournaments
- Worked with Malaysia Esports Arena during the early days of Mobile Esports Industry as a caster, icon, and background technical team
- Live Streaming, streamed on Twitch since February 2016 with a small community built around variety of games
References
- MOHD SHARIF @ CHARLIE, Shangri-La Shared Services Sdn Bhd, Operation Team Leader, +60193060875
- MOHD NAZRI BIN IBRAHIM, UiTM Shah Alam, Student Advisor, +60124591178
Timeline
Live Operations Associate
GuestReady Sdn Bhd
08.2022 - Current
Customer Service Executive
Shangri-La Shared Services
12.2018 - 01.2021
Bachelor Degree (Hons.) in Mass Communication - Communication Management & Policy
Universiti Teknologi Mara
04.2014 - 05.2016
Diploma in Mass Communication - undefined
Universiti Teknologi Mara
11.2010 - 05.2013
Senior Beep Customer Representative
StoreHub Sdn Bhd
4 2021 - 07.2022
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