FAIRUZ AZHANI HARUN
Sepang
Summary
Detail-oriented administrative professional with over four years of experience in support, documentation management, and operational coordination. As Service Executive at the Ministry of Communications, manages administrative operations, programme coordination, stakeholder engagement, and compliance activities. Utilises strong communication and organisational skills to enhance efficiency.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Service Executive - Bahagian Kawalan & Pematuhaan (BKM)
MINISTRY OF COMMUNICATIONS
02.2026 - Current
- Coordinated government programmes, events, sponsorships, and strategic partnerships, enhancing collaboration and outreach.
- Managed event logistics, resources, and administrative arrangements to facilitate successful event execution.
- Delivered administrative and operational support for departmental activities and programmes, ensuring smooth execution of initiatives.
- Liaise with internal departments, external agencies, telecommunications providers, and corporate partners.
- Monitor task progress and follow up with relevant stakeholders to ensure timely completion.
- Prepare and maintain official documents, correspondence, reports, and programme materials.
- Assist in preparing communication materials, briefing documents, and FAQs.
- Maintain accurate records while ensuring confidentiality and compliance with established procedures.
Administrative Executive (TNB Careline)
Techno Mech (M) Sdn. Bhd.
12.2024 - 11.2025
- Managed daily office operations, streamlined filing systems, and improved administrative processes.
- Supervised admin staff, enhancing workforce management activities to ensure smooth operations.
- Organised meetings and schedules, ensuring timely communication through updated contact lists.
- Respond promptly and professionally to phone calls, emails, and visitor inquiries.
- Prepare and format reports, memos, and routine correspondence.
- Assisted with budget tracking and processed invoices, ensuring accurate expense reports.
- Oversaw office inventory and supplies, ensuring proper maintenance of equipment.
- Maintained comprehensive attendance records and documented leave tracking for staff.
- Ensure confidentiality and efficient handling of sensitive documents.
Customer Service Executive (TNB Careline)
Techno Mech (M) Sdn. Bhd.
08.2023 - 12.2024
- Handled and resolved customer complaints regarding products and service issues proactively, enhancing customer satisfaction.
- Worked towards meeting service targets by achieving service and productivity levels within stipulated SLA.
- Updated and maintained customer interactions in customer relationship database (CRM), ensuring accurate and accessible records.
Contact Centre Admin Executive (TNB Careline)
Promicom Services (M) Sdn. Bhd.
12.2022 - 07.2023
- Identified and resolved customer inquiries to completion, achieving high accuracy and satisfaction.
- Managed internal and external customer interactions with respect and professionalism.
- Ensured accurate data reporting to superiors for timely KPI reporting.
Customer Service Intern
Setel Ventures Sdn. Bhd.
03.2022 - 07.2022
- Resolved customer complaints promptly and professionally, providing solutions and alternatives within time limits and escalating issues to relevant departments as needed.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Established strong relationships with customer accounts through open and interactive communication, fostering trust and collaboration.
- Facilitated smooth processing of returns and exchanges, enhancing customer satisfaction levels.
- Stocked and rotated inventory regularly.
Education
Bachelor Of - Entreprenuership (Retail) With Hons
UNIVERSITY OF MALAYSIA KELANTAN
01-2022
Skills
- Administrative & Office Management
- Government Programme & Event Coordination
- Documentation & Records Management
- Stakeholder Engagement & Communication
- Report Writing & Data Management
- Customer Service & Complaint Resolution
- Microsoft Office (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM)
- Scheduling, Coordination & Follow-up
Websites, Portfolios, Profiles
linkedin.com/in/fairuzazhaniharun
LANGUAGES
English (Fluent)
Malay (Fluent)
Arabic (Intermediate)
EXTRA-CURRICULAR ACTIVITIES
- Joined Interschool Debating Championship (IDC) 2015 organized by International Islamic University Malaysia (IIUM).
- Chairman of Form 6 Student Representative Council (MPPPT6) for the 2016/2017 session in Pre-University SMART Kuantan.
- Joined Exchange Students Programme by Japan International Cooperation Center (JICE) 2017 in Tokyo and Hiroshima.
- Emcee for the 50th School Sports Day at Stadium Darul Makmur, Kuantan in Pre-University SMART Kuantan.
- Successfully organized a dinner for the Upper 6 in Pre-University SMART Kuantan.
- Joined volunteering programme by the Tourism Organization of Kelantan at Pantai Cahaya Bulan Resort in 2018.
Timeline
Service Executive - Bahagian Kawalan & Pematuhaan (BKM)
MINISTRY OF COMMUNICATIONS
02.2026 - Current
Administrative Executive (TNB Careline)
Techno Mech (M) Sdn. Bhd.
12.2024 - 11.2025
Customer Service Executive (TNB Careline)
Techno Mech (M) Sdn. Bhd.
08.2023 - 12.2024
Contact Centre Admin Executive (TNB Careline)
Promicom Services (M) Sdn. Bhd.
12.2022 - 07.2023
Customer Service Intern
Setel Ventures Sdn. Bhd.
03.2022 - 07.2022
Bachelor Of - Entreprenuership (Retail) With Hons
UNIVERSITY OF MALAYSIA KELANTAN