EUNJAE WON
Seoul
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Educator
TeleDirect
05.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained standards of quality, timeliness, productivity and customer service.
- Delivered excellent customer service to support company reputation.
Assist Merchandise Director
F&L corp.
09.2022 - 03.2023
- Adaptable and proficient in learning new concepts quickly and efficiently
- Reviewed customer feedback to identify trends and improve product selection
- Communicate with logistic company(3PL) to maintaining delivery service quality well
- Passionate about learning and committed to continual improvement
Customer Experience Manager
Spigen
01.2022 - 07.2022
- Processed customer service orders promptly to increase customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Class Assistant
Private Law education Institute(Megastudy)
07.2019 - 02.2021
- Cleaned, organized and restocked classrooms for upcoming classes
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation
- Helped teacher prepare instructional material and displays.
Customer Service Agent(inbound Call)
television home shopping company (Home&Shopping)
12.2015 - 02.2017
- Worked flexible hours across night, weekend and holiday shifts
- Worked effectively in fast-paced environments
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Managed over 50 customer calls per day.
Education
Bachelor of Arts - Glocal Culture Contents
Sungkyunkwan University
Seoul, South Korea02.2022
Bachelor of Arts - Fine Arts, Korean Painting
Sungkyunkwan University
Seoul, South Korea02.2022
Skills
- Customer Service and Assistance
- Inbound and Outbound Calling
- MS Office Proficiency
- Good Listening Skills
- Written and Oral Communications
- Issue Identification
- Scripted Calls
Certification
- TOIEC, 870], [YBM], [2021.12]
- OPIc, IM3], [ACTFL], [2022.08]
Languages
Korean
English
Timeline
Customer Educator
TeleDirect
05.2023 - Current
Assist Merchandise Director
F&L corp.
09.2022 - 03.2023
Customer Experience Manager
Spigen
01.2022 - 07.2022
Class Assistant
Private Law education Institute(Megastudy)
07.2019 - 02.2021
Customer Service Agent(inbound Call)
television home shopping company (Home&Shopping)
12.2015 - 02.2017
Bachelor of Arts - Glocal Culture Contents
Sungkyunkwan University
Bachelor of Arts - Fine Arts, Korean Painting
Sungkyunkwan University
- TOIEC, 870], [YBM], [2021.12]
- OPIc, IM3], [ACTFL], [2022.08]
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