PRAKASH ELUMALAI
ADMIN AND CUSTOMER SERVICE EXECUTIVE
SHAH ALAM,SELANGOR
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Executive
Sea Hawk Global Lines Sdn Bhd
PULAU INDAH, 10
10.2022 - Current
- HONDA/DIVERSITECH/NOVA PROJECT-DATA ENTERING INTO SOVY WAREHOUSE SYSTEM
- PREPARING KASTAM DOCUMENTATION SUCH AS ZB.K1, PORT ENTRY PASS
- HANDLING IMPORT AND EXPORT DOCUMENTATION PROCESSES UNDER MY HANDLING ACCOUNTS
- PREPARING GATE PASS FOR SHIPMENT IN/OUTOUT OF PORT GATE USING WESTPORTS & PKFZ TERMINAL SYSTEM
- CREATING WEEKLY AND MONTHLY VOLUME REPORTS FOR MANAGEMENT AND CLIENTS
- SCANNING & FILLING FOR ALL FINISHED JOB BATCHES
- HANDLING E-CAF APPLICATION (BRINGING IN MACHINERY INTO FREEZONE AREA)
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization
- Developed and updated databases to handle customer data
- Investigated and resolved customer inquiries and complaints quickly
Logistic Executive
The Big Rajah Food Caterers Sdn Bhd
01.2022 - 11.2022
- Handling catering logistics arrangements for the function
- Making vendor ordering for both cutlery & bakery staff
- Manpower scheduling for handling
- Assigning truck/van/car for booked events
- Preparing weekly reports for event booking and costing
MONITARING & EVALUATION OFFICER
JONE LOGISTICS SDN BHD
TAMAN SERI MUDA, SELANGOR
08.2018 - 07.2022
- Handling few key accounts customers (Nespresso machine.puma.addidas & schenker project
- Reporting & analyzing monthly volume handling
- Handling calls & delivery status inquiries & complaints from customer end
- Managing customer booking for chartered trucks and special arrangement - helping to maintain related to it support also
Technical Support Executive
UNISYNC SOLUTION SDN BHD
Petaling Jaya, 10
01.2017 - 02.2018
- Analyzed call data to identify trends in technical issues and develop targeted solutions
- Ensured that all team members were up-to-date on product changes, updates, or enhancements
- Reviewed customer feedback regularly to identify areas of improvement in service delivery
- Led team of technical support professionals fielding telephone calls, webchat requests, and support emails
- Increased customer satisfaction ratings to 25%
Administrator and IT Support
ICIMB (Malaysia) Sdn Bhd
KUALA LUMPUR, WP
01.2011 - 12.2016
- Created presentations for executive team meetings using PowerPoint or other presentation software
- Assisted human resources department in recruiting, interviewing, and onboarding new staff members
- Served as liaison between departments to facilitate communication and resolve conflicts
- Maintained business supply inventory, minimizing costs while consistently meeting routine demands
- Managed daily office operations and streamlined administrative procedures
Education
M.D. - Business Studies
University of Malaya
KUALA LUMPUR 03.2023 - 03.2024
Bachelor of Science - Business Studies
UNIVERSITY MALAYA
KUALA LUMPUR 03.2019 - 03.2023
BBA - Administration/Management (ACCOUNTING
UNIVERSITY MALAYA
KUALA LUMPUR 03.2018 - 03.2020
Skills
Microsoft Access
Microsoft Excel
Customer Service Assistance
Training Skills Management report
Administration support
Problem Solving
Willingness to Learn
Languages Bahasa Malaysia
English
Bahasa Tamil
Timeline
M.D. - Business Studies
University of Malaya
03.2023 - 03.2024
Customer Service Executive
Sea Hawk Global Lines Sdn Bhd
10.2022 - Current
Logistic Executive
The Big Rajah Food Caterers Sdn Bhd
01.2022 - 11.2022
Bachelor of Science - Business Studies
UNIVERSITY MALAYA
03.2019 - 03.2023
MONITARING & EVALUATION OFFICER
JONE LOGISTICS SDN BHD
08.2018 - 07.2022
BBA - Administration/Management (ACCOUNTING
UNIVERSITY MALAYA
03.2018 - 03.2020
Technical Support Executive
UNISYNC SOLUTION SDN BHD
01.2017 - 02.2018
Administrator and IT Support
ICIMB (Malaysia) Sdn Bhd
01.2011 - 12.2016
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