Erna Aryani Binti Sulaiman
Admin Executive
Petaling Jaya, Selangor
Summary
Dynamic and results-driven professional with extensive experience at Mammoth Empire Holdings, excelling in administrative management and document preparation. Proven ability to enhance office efficiency through strategic organization and vendor negotiations. Known for fostering teamwork and collaboration, ensuring a reliable and positive work environment while optimizing processes for improved performance.
Overview
14
14
years of professional experience
Work History
Admin Executive
Mammoth Empire Holdings
06.2017 - Current
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Optimized office space utilization through strategic rearrangement of furniture and equipment; created comfortable and functional work environments.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Took notes and dictation at meetings.
Assistand Manager
Tous Les Jours Bakery
04.2016 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Sales Assistant
Cake Sense
12.2010 - 03.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
No Degree -
Sekolah Menengah Kebangsaan Subang Utama
Subang Jaya, Selangor, Malaysia 04.2001 -
Skills
Administrative management
New employee orientations
Database coordination
Document preparation
File management
Front desk management
Report preparation
Appointment scheduling
Microsoft office
Reliable and responsible
Honest and dependable
Teamwork and collaboration
Task prioritization
Timeline
Admin Executive
Mammoth Empire Holdings
06.2017 - Current
Assistand Manager
Tous Les Jours Bakery
04.2016 - 05.2017
Sales Assistant
Cake Sense
12.2010 - 03.2016
No Degree -
Sekolah Menengah Kebangsaan Subang Utama
04.2001 -