Ena Melanie Marshal

My current position requires me to:

• Guiding students and giving out information to student on the available financial aid, scholarship, bursaries and loans offered to Swinburne University of Technology Sarawak students.
• Host briefing sessions on available financial aid at Swinburne University of Technology Sarawak during student orientation week.
• Assist students with study loan applications by advising them on the application processes and assisting to vet through their study loan documents to ensure that all documentation are complete and submitted.
• Address and resolve any issues students face regarding their financial aid status, disbursements or changes to their financial situation.
• Help students navigate the financial aid appeal process for example for Yayasan Sarawak study loan extension appeal.
• Coordination with external agencies such as Yayasan Sarawak, PTPTN and external scholarship providers to facilitate and ensure aid are distribute timely.
• Work closely with Finance Treasury to ensure that student's financial aid are properly adjusted in the student ledger and to help resolve any billing discrepancies.
• Managing the Financial Advisory ServiceDesk.
• Managing and updating database of students under loan scholarships, and BP40 bursary.

• Assessing International and Local student's application and ensuring that an applicant meets the minimum requirement of the university and also MQA before consideration of giving an offer to study.
• Liaising with the Admissions team in Swinburne University, Australia to cross check and seek advise on qualification that are new or rarely received.
• Issuance of letter of offer and scholarship/award letter for deserving band eligible student.
• Assisting recruiters with marketing activities, responding to agent and potential student queries on offered programs.
• Processing student acceptance and ensuring all student's documents are submitted and recorded accordingly.
• Assisting in monitoring the university's current minimum entry requirement to ensure that it is in compliance with the Swinburne University, Australia and also MQA.
• Coordinating the documents compilation for the Kementerian Dalam Negeri (KDN) International Student License for Swinburne University of Technology Sarawak.
• Managing the Swinburne University of Technology Sarawak Student Recruitment Agent Management for 2022-2023.
• Managing the Swinburne University of Technology Sarawak Internal Scholarship Database and ensuring that the tagging for each internal scholarship recipient is completed in CRM.

• Telemarketing
• Processing student's data
• Processing student's application for PTPTN and MARA loan
• Counsel prospect students on suitable courses base on their SPM and STPM result

• Preparing daily and monthly raw material report
• Assisting in inventory tracking
• Issuing purchase order, delivery order and purchase requisition

• Preparing monthly sales report
• Managing and keeping track of inventory
• Assisting customers and managing sales counter