Summary
Overview
Work History
Education
Skills
Timeline
Generic
EFFENDY BIN SAILI

EFFENDY BIN SAILI

PERSONAL TRANSPORT OPERATOR, PERSONAL COURIER OPERATOR
SARIKEI

Summary

Proven track record in enhancing customer satisfaction and quality control at FREESIA Sdn Bhd and Nagako Ceramics Sdn Bhd. Excelled in customer service excellence and adaptability, significantly improving product quality and client relationships. Demonstrated reliability and expertise in driving and transportation, ensuring timely and efficient service delivery.

Overview

17
17
years of professional experience
1
1
Language

Work History

FREESIA TRANSPORTATION SALES AGENT

FREESIA Sdn Bhd
03.2016 - 03.2024
  • Multitasking in ticketing services, parcel transportation, and counter services.
  • Assisted call-in customers with questions and orders.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Served customers with knowledgeable, friendly support at every stage of services and purchasing.

Quality Control Inspector

Nagako Ceramics Sdn Bhd
01.2010 - 01.2016
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

Astro Installation Technician

Tai Tong Watch and Electrical Centre
01.2007 - 01.2010
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Minimized downtime for customers by troubleshooting issues promptly after initial installation, ensuring smooth operation of systems installed.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.

Education

High School Diploma -

SEKOLAH MENENGAH TEKNIK BETONG
Betong, Sarawak, Malaysia
04.2001 -

Skills

Customer service excellence

Timeline

FREESIA TRANSPORTATION SALES AGENT

FREESIA Sdn Bhd
03.2016 - 03.2024

Quality Control Inspector

Nagako Ceramics Sdn Bhd
01.2010 - 01.2016

Astro Installation Technician

Tai Tong Watch and Electrical Centre
01.2007 - 01.2010

High School Diploma -

SEKOLAH MENENGAH TEKNIK BETONG
04.2001 -

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EFFENDY BIN SAILI PERSONAL TRANSPORT OPERATOR, PERSONAL COURIER OPERATOR