SARVINA PANISILVAM
Petaling Jaya
Summary
Enthusiastic professional with strong communication and problem-solving skills. Excellent at building rapport and resolving customer concerns efficiently, ensuring positive experiences. Adaptable with knack for multitasking and collaborating within team to meet sales targets. Eager to bring proactive and friendly approach to enhance customer satisfaction and drive business success.
Overview
5
5
years of professional experience
Work History
Customer Services and Sales Agent
Resources Entity Sdn Bhd
Petaling Jaya, Malaysia
01.2023 - 02.2026
- Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain trust.
- Educated customers on how to use products or services by providing demonstrations and presentations.
- Analysed sales data to identify trends, adjusting sales strategies to improve performance and reach objectives.
- Informed customers of promotions and special offers to increase sales and revenue.
- Handled high-volume telephone calls to address and resolve customer queries.
- Monitored and analysed customer feedback, implementing changes to improve service quality and customer satisfaction.
Customer Service Representative
Scicom(M)Sdn Bhd
Kuala Lumpur , Malaysia
04.2021 - 12.2022
- Addressed customer service enquires quickly and accurately.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Assisted customers with product-related questions, feedback and complaints.
- Followed-up on customer interactions to provide further support.
- Met demands of high-volume customer enquiries and exceeded performance targets.
Education
Diploma of Higher Education - Business Administration
ISBA UK ACADEMY COLLEGE
KUALA LUMPUR01-2020
Skills
- Customer service
- Customer relations
- Complaint handling
- Customer empathy
- Sales strategy
- Call management
- Multi-Tasking in it systems
- Live chat support
- E-Commerce platform usage
- CRM
- Sales reporting
- Customer service excellence
- Time-management
- Creative thinking
- Active listening
- Customer relationship management
- Positive attitude
Timeline
Customer Services and Sales Agent
Resources Entity Sdn Bhd
01.2023 - 02.2026
Customer Service Representative
Scicom(M)Sdn Bhd
04.2021 - 12.2022
Diploma of Higher Education - Business Administration
ISBA UK ACADEMY COLLEGE