EZE EBUKA STANLEY
Business Specialist
George Town, Penang,07
Summary
Dynamic business leader with a proven track record at EBUKA120 INTERPRISE ( Nigeria ) AND EBUKA120 SDN BHD ( Malaysia ), excelling in client relations and business management. Achieved consistent revenue growth by identifying new opportunities and enhancing customer satisfaction. Skilled in budget administration and fostering teamwork, driving operational excellence and loyalty through strategic initiatives.
Knowledgeable [ Business Management ] with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Overview
13
13
years of professional experience
2
2
Languages
4
4
years of post-secondary education
Work History
International Student Services Assistant /Travel Agent
STRADFORD INTERNATIONAL COLLEGE
Perai, Penang
01.2014 - 12.2019
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Developed referral program that significantly expanded client base.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Managing Director
EBUKA 120 SDN BHD
Seberang Jaya, Penang
06.2012 - 12.2019
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Enhanced customer satisfaction and loyalty by developing and implementing comprehensive customer service excellence program.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed approximately 26 incoming calls and emails per day from customers.
Owner
EBUKA 120 ENTERPRISE
Benin City, Edo
04.2016 - Current
- Managed approximately 19 incoming calls and emails per day from customers.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established foundational processes for business operations.
Social Media Manager
LAGUNA BAY BEACH BAR PENANG
Tanjung Bungah, Penang
04.2023 - 01.2025
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Increased follower engagement with interactive content and timely responses to comments.
- Managed multiple social media platforms, ensuring consistent and impactful brand messaging.
- Increased brand awareness by developing and implementing effective social media strategies.
Educator
ODLAR YURDU UNIVERSITY
Baku, Azerbaijan
01.2020 - 01.2022
- English teacher and educator.
- Monitored student progress and adjusted instruction to meet individual needs.
- Assessed student performance and provided feedback to facilitate student success.
- Created and implemented assessments to measure student progress.
- Boosted student reading comprehension with targeted literacy interventions.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Utilized innovative teaching strategies to effectively engage students in learning.
Education
Ph.D. - Business Administration
ASIA E UNIVERSITY
Subang Jaya, Selangor, Malaysia 09.2026 - Current
MBA - General Studies
ASIA E UNIVERSITY
Subang Jaya, Selangor, Malaysia 09.2023 - 09.2023
Bachelor of Science - Business Management
Institut Superieur De Communication Et De Gestion
Republic Of Benin 07.2019 - 07.2019
High School Diploma -
FIRST CHOICE HIGH SCHOOL
BENIN CITY 01.2004 - 06.2008
Skills
Business management
Timeline
Ph.D. - Business Administration
ASIA E UNIVERSITY
09.2026 - Current
MBA - General Studies
ASIA E UNIVERSITY
09.2023 - 09.2023
Social Media Manager
LAGUNA BAY BEACH BAR PENANG
04.2023 - 01.2025
Educator
ODLAR YURDU UNIVERSITY
01.2020 - 01.2022
Bachelor of Science - Business Management
Institut Superieur De Communication Et De Gestion
07.2019 - 07.2019
Owner
EBUKA 120 ENTERPRISE
04.2016 - Current
International Student Services Assistant /Travel Agent
STRADFORD INTERNATIONAL COLLEGE
01.2014 - 12.2019
Managing Director
EBUKA 120 SDN BHD
06.2012 - 12.2019
High School Diploma -
FIRST CHOICE HIGH SCHOOL
01.2004 - 06.2008
Similar Profiles
Corvis GillCorvis Gill
Auto Mechanic at Stradford Garage & TowingAuto Mechanic at Stradford Garage & Towing
Kalaiwani ArumugamKalaiwani Arumugam
Project Manager Cum Marketing Manger at Newton International CollegeProject Manager Cum Marketing Manger at Newton International College
Juan TapiaJuan Tapia
Program Coordinator – Business/Psychology Student at United International CollegeProgram Coordinator – Business/Psychology Student at United International College