Dorothy Ai En Chua
Summary
Detail-oriented Banking Operations Professional with experience in customer onboarding, account operations, and transaction handling within regulated environments. Skilled in customer identification verification, documentation review, and compliance procedures to enhance operational risk management. Holds a Bachelor of Information Technology in Business Information Systems, with knowledge of SQL and Agile methodologies, ready to support AML/KYC and compliance operations in Australia.
Overview
3
3
Languages
1
1
year of professional experience
Work History
Senior Executive Officer
Public Bank Berhad
06.2025 - Current
- Ensured branch compliance by adhering to operational policies and regulatory guidelines, contributing to a culture of integrity and accountability.
- Managed customer onboarding activities, including current account applications and documentation review, ensuring compliance with banking policies and regulatory requirements to enhance customer satisfaction.
- Performed customer identification and verification checks to ensure accuracy, completeness, and compliance with internal procedures.
- Processed domestic and international remittance transactions with meticulous attention to accuracy and operational controls, minimising risk and ensuring seamless service delivery.
- Managed cheque clearing activities and ensured timely and accurate processing of financial transactions.
- Reviewed customer requests and account-related documentation while maintaining confidentiality of sensitive financial information.
- Identified documentation inconsistencies and escalated issues according to established banking procedures.
- Maintained accurate customer records and performed system updates while ensuring data integrity.
- Collaborated with internal teams to resolve customer and operational issues efficiently.
- Developed strong knowledge of banking operations, customer risk considerations, and regulated financial services processes.
Education
Certificate of Higher Education - Bachelor of Information Technology
Monash University
Melbourne, Australia01-2023
Skills
- Regulatory Compliance Awareness
- KYC Processes
- Customer Due Diligence
- Identity Verification
- Transaction Monitoring
- Data Accuracy
- Documentation Review
- Risk Assessment
- Customer information management
- Attention to Detail
- Analytical Thinking
- Problem Solving
- Stakeholder Communication
Visa
- Work Rights
Temporary Graduate Visa (subclass 485) – Full Australian work rights until September 2027
Available to relocate to Perth, Western Australia
Languages
English
Proficient
C2
Chinese (Mandarin)
Intermediate
B1
Malay
Beginner
A1
Timeline
Senior Executive Officer
Public Bank Berhad
06.2025 - Current
Certificate of Higher Education - Bachelor of Information Technology
Monash University