Divashini Rajendran
Kapar Klang,SELANGOR
Summary
Detail-oriented professional with expertise in E-Invoicing using the LHDN system, AutoCAD, and Microsoft Office applications. Proficient in SQL Accounting and skilled in invoicing, payment processing, and sales forecasting. Demonstrates strong customer service and communication abilities, with a proven track record in order processing, delivery coordination, and customs gate pass handling. Adept at documentation and filing, with a focus on teamwork and multitasking to achieve organisational goals.
Overview
4
4
years of professional experience
Work history
Administrator
Neo Pac Sdn. Bhd.
Klang, Selangor
2024.11 - 2026.04
- Prepare and process sales invoices, quotations, delivery orders, and other related documents.
- Assist the sales and marketing team in daily operations and administrative tasks.
- Maintain proper filing of documents, records, and reports.
- Handle customer inquiries via phone, email ensuring good customer service.
- Monitor and update sales data, customer database, and reports.
- Liaise with suppliers, customers, and internal departments for smooth operations.
- Ensure timely follow-up on orders, payments, and deliveries.
- Prepare and issue invoices accurately and on time.
- Send invoices to customers and follow up for payments.
- Prepare and submit customs gate pass (Kastam) documents for goods clearance.
- Process customer orders and arrange for delivery of items.
- Prepare sales forecast reports to support management in planning stock and sales strategies.
- Prepare and submit E-Invoices in compliance with LHDN requirements.
Sales Supervisor
Guardian
2022.02 - 2024.03
- Customer Service Excellence: Provided friendly, helpful assistance to customers, ensuring satisfaction and repeat visits.
- Cashier & POS Operation: Accurately processed transactions using the point-of-sale (POS) system, including cash, card, and e-wallet payments.
- Inventory Management: Tracked stock levels, supported restocking activities, and assisted in regular inventory counts.
- Microsoft Excel Skills: Used Excel for basic inventory tracking, sales recording, and assisting with stock level reports.
- Product Knowledge: Advised customers on health and beauty products, staying informed about promotions and new items.
- Store Merchandising: Helped maintain clean, organized, and visually appealing product displays.
- Team Collaboration: Worked efficiently with team members to meet daily sales and service goals.
- Sales Support: Contributed to achieving monthly sales targets through upselling and attentive customer service.
Education
SPM -
SMK (P) Kapar
Kapar, SelangorSkills
- E-Invoicing (LHDN system)
- AutoCount
- Microsoft Office (Word, Excel, PowerPoint)
- SQL Accounting
- Invoicing & Payment Processing
- Sales Forecasting & Reporting
- Customer Service & Communication
- Order Processing & Delivery Coordination
- Documentation & Filing
- Customs Gate Pass (Kastam) Handling
- Teamwork & Multitasking
Languages
Tamil
Proficient (C2)
Malay
Upper intermediate (B2)
English
Upper intermediate (B2)
Timeline
Administrator
Neo Pac Sdn. Bhd.
2024.11 - 2026.04
Sales Supervisor
Guardian
2022.02 - 2024.03
SPM -
SMK (P) Kapar