MS Word
HEMALATHA MUNIANDY
Assistant Hr / Admin / Supply Chain I 4+ Years' Experience
Seremban, Negeri Sembilan,05
Summary
Detail-oriented and proactive Bachelor of Entrepreneurship (Commerce) graduate with over 4 years of administrative experience in the healthcare sector and internship exposure to finance and accounting operations. Skilled in front-desk management, patient record-keeping, inventory control, billing support, and HR documentation. Demonstrates strong communication, time management, and adaptability in high-paced environments. Eager to contribute to HR, admin teams in delivering efficient support services and improving workflow processes. Dynamic administrator with proven expertise at KLINIK SHANKAR in optimizing workflows and enhancing patient record accuracy. Skilled in billing and insurance processing, I improved turnaround times and elevated customer service through effective communication. Adept at inventory control, I implemented systems that significantly reduced urgent supply orders.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Administrator
KLINIK SHANKAR
12.2023 - Current
- Maintain and update confidential patient records in both digital and physical formats with 100% accuracy.
- Process billing and insurance claims, ensuring correct medical coding and documentation for seamless reimbursement.
- Track inventory levels and coordinate procurement of medical supplies to avoid stockouts.
- Provide responsive customer service, addressing patient inquiries and guiding them to appropriate services.
- Improved record accuracy and billing turnaround time by streamlining patient intake and documentation processes.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Junior Accountant Intern
LEMURIAN SOLUTION
03.2023 - 07.2023
- Reconciled monthly bank statements and supported AP/AR entries under supervision.
- Updated and organized client records, performed data entry for invoices, receipts, and payment tracking.
- Analyzed transaction data to assist with financial reporting to management.
- Coordinated with clients to collect documents and verify financial records.
- Organized physical and digital accounting files, ensuring easy access and retrieval.
- Helped improve invoice processing time by introducing a clearer tracking method for pending payments.
- Assisted in the implementation of new accounting software, increasing productivity within the department.
- Supported the preparation of quarterly financial statements, contributing to a more efficient close process.
Administrative Assistant (Part Time)
KLINIK SHANKAR
03.2021 - 02.2023
- Answered calls, managed email correspondence, and responded to walk-in inquiries.
- Filed and organized patient documents, medical forms, and charts efficiently.
- Verified insurance details and clarified billing issues for patients.
- Monitored stock levels of medical supplies and initiated restocking requests.
- Maintained cleanliness and order at the reception area to enhance patient experience.
- Assisted in implementing a weekly supply check system that reduced urgent orders by 40%
Education
Bachelor of Entrepreneurship (Commerce)
UNIVERSITI MALAYSIA KELANTAN (UMK)
Pengkalan Chepa, Kelantan, Malaysia 04.2001 -
Sijil Tinggi Persekolahan Malaysia (STPM)
SMK DATUK MANSOR
Bahau, Negeri Sembilan, Malaysia 04.2001 -
Skills
Workflow Optimization & Time Management
Administrative & Clerical Support
Basic Billing, Invoicing & Insurance Processing
Patient Records & Documentation Management
HR Administrative Assistance
Finance Operations & Basic Reconciliation
Appointment Scheduling & Front Desk Operations
Customer Service & Interpersonal Communication
Compliance with SOP & Data Confidentiality
Inventory Control & Medical Supply Procurement
Compliance with SOP & Data Confidentiality
Software
MS Powerpoint
MS Excel
Canva
Filmora
Timeline
Administrator
KLINIK SHANKAR
12.2023 - Current
Junior Accountant Intern
LEMURIAN SOLUTION
03.2023 - 07.2023
Administrative Assistant (Part Time)
KLINIK SHANKAR
03.2021 - 02.2023
Bachelor of Entrepreneurship (Commerce)
UNIVERSITI MALAYSIA KELANTAN (UMK)
04.2001 -
Sijil Tinggi Persekolahan Malaysia (STPM)
SMK DATUK MANSOR
04.2001 -