Dinesh Kumar
AI Data Labeller
Kuala Lumpur
Summary
A dynamic, hardworking, and motivated person with 4 years of experience in the customer service industry. Completed a degree in business management and looking for more experience and expertise utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
3
3
Languages
Work History
AI Data Labeller
Bytedance Precision Sdn Bhd
2023.10 - Current
- Learned policies and kept up to date, labeling videos according to the correct category group
- Assigned meaningful tags, labels, or annotations to videos to make them understandable and usable by artificial intelligence (AI) and machine learning (ML) algorithms.
Executive Technical Support - L1 (ASUS SG, Email and Chat team)
SCICOM (MSC) Berhad
2022.12 - 2023.10
- Advised customers via chat and email on necessary troubleshooting steps for defective ASUS products
- Assisted customers with WiFi setup and hardware defect checks
- Guided customers on the next steps if troubleshooting failed, ensuring customer satisfaction end to end
- Trained newcomers on troubleshooting steps and resilience in handling angry and tough customers.
Executive Customer Service (ASUS SG E-SHOP, Pre-sales team)
SCICOM (MSC) Berhad
2020.12 - 2022.12
- Attended to customer queries via chat and email regarding ASUS products and promotions on the website
- Assisted customers with payment confirmation and order status checks
- Managed customer refunds, compensations, or replacements for defective orders, ensuring customer satisfaction end to end
- Provided assistance and training for new joiners on responding to customers via chat and email.
Customer Service Representative
Dommal Food Services Sdn Bhd (Domino's Pizza Malaysia)
2019.12 - 2020.12
- Handled enquiries, complaints, and ordering from customers end to end
- Managed online ordering systems, including orders from GrabFood and Foodpanda
- Led a survey team to collect data, feedback, and complaints from customers
- Provided buddy and mentor training on how to answer calls and handle difficult customers.
Education
BA (Hons) Business Management -
SEGI College Kuala Lumpur
Kuala Lumpur, MalaysiaDiploma in Business Administration - undefined
SEGI College Kuala Lumpur
Kuala Lumpur, MalaysiaSkills
Computer skills
Analytical skills
Attention to Detail
Teamwork and Collaboration
Presentation skills
Interpersonal skills
Motivation
Oral and written communication
Willingness to learn
Problem-solving
Adaptability
Continuous Improvement
Personal Information
Father's Name: Perumal
Listening to music, Reading educational materials and history of crime cases and cooking
Listening to music brings calm to my mind
Reading educational material and history of crime cases opens my mind
Cooking and trying new recipes makes me happy
Timeline
AI Data Labeller
Bytedance Precision Sdn Bhd
2023.10 - Current
Executive Technical Support - L1 (ASUS SG, Email and Chat team)
SCICOM (MSC) Berhad
2022.12 - 2023.10
Executive Customer Service (ASUS SG E-SHOP, Pre-sales team)
SCICOM (MSC) Berhad
2020.12 - 2022.12
Customer Service Representative
Dommal Food Services Sdn Bhd (Domino's Pizza Malaysia)
2019.12 - 2020.12
BA (Hons) Business Management -
SEGI College Kuala Lumpur
Diploma in Business Administration - undefined
SEGI College Kuala Lumpur
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