NOOR AFFIZA IZNI AZNI
Content Moderator
Cheras,Kuala Lumpur
Summary
Highly organized and dependable candidate consistently demonstrating ability to effectively manage multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to contribute to team success and achieve collective goals. Currently seeking full-time role that presents professional challenges and allows me to leverage strong interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Content Moderator
Bytedance Precision Sdn. Bhd
Kuala Lumpur, Kuala Lumpur
08.2022 - 11.2024
- Visually reviews over 9000 sensitive and challenging image content on TikTok for EU, AUNZ, BATAM and BR region daily
- Operates moderation task with high level of details for community guideline violations while maintaining average case accuracy level of 98% and below 2.5seconds per case
- Conduct policy and performance mentoring for team member while maintaining accuracy rate of 80%
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Performs mentoring to team member which to contributed to the increase of team's overall accuracy from 96% to 97.5%
Participation Analyst (IATA Project)
Webhelp Malaysia Sdn. Bhd
Kuala Lumpur, Kuala Lumpur
10.2020 - 08.2022
- Handling new application for Passenger (Travel Agency) and Cargo Agent
- To assist client with all country region requirement document required for registration process
- Attend training to stay updated on policies and practices
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Guest Service Assistant
Ground Team Red (GTR) Sdn. Bhd
Kuala Lumpur, Kuala Lumpur
01.2015 - 12.2017
- Managed reservation system updates accurately, preventing double bookings or other discrepancies.
- Attend training to stay informed about country requirement, practices and procedures
- Communicated effectively with team members to guarantee smooth operations during high-volume periods.
- Handled guest complaints calmly and efficiently, rectifying issues to maintain customer loyalty.
Education
Bachelor - Business Administrations, Insurance
UiTM Puncak Alam
Puncak Alam, Selangor 01.2015 - 01.2017
Diploma - Business Management, Business study
UiTM Kota Kinabalu
Kota Kinabalu, Sabah 01.2011 - 01.2014
Skills
Customer Service
Creativity
Microsoft (Excel, Word & PowerPoint)
Problem-solving
Teamwork and collaboration
Time management abilities
Multitasking Abilities
TCS (Task Crowdsource Platform)
Timeline
Content Moderator
Bytedance Precision Sdn. Bhd
08.2022 - 11.2024
Participation Analyst (IATA Project)
Webhelp Malaysia Sdn. Bhd
10.2020 - 08.2022
Guest Service Assistant
Ground Team Red (GTR) Sdn. Bhd
01.2015 - 12.2017
Bachelor - Business Administrations, Insurance
UiTM Puncak Alam
01.2015 - 01.2017
Diploma - Business Management, Business study
UiTM Kota Kinabalu
01.2011 - 01.2014
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