Dhanish Ramakrishnan
Project Manager / Product Manager / Business Intelligence
Kuala Lumpur
Summary
Resourceful Project Manager & Business Analyst with 4.5 years of experience driving business operations, financial oversight, and data-driven decision-making. Skilled in budget management, procurement, and resource allocation, ensuring projects are delivered on time and within scope. Adept at applying data analysis to monitor KPIs, forecast risks, and optimize workflows. Experienced in financial management, accounting principles, and process automation, improving reporting accuracy and reducing operational inefficiencies. Known for leading cross-functional teams, identifying problems, and providing data-backed solutions that enhance productivity, compliance, and business value.
Overview
5
5
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Project Manager
Prudential
03.2025 - Current
- Facilitated workshops to collect project requirements and user feedback.
- Delivered cross-functional projects, achieving 95% on-time and on-budget delivery with an average cost variance.
- Defined scope, goals, and deliverables in collaboration with stakeholders and technical teams, ensuring alignment with enterprise architecture and IT governance.
- Developed and executed detailed project plans, WBS, and schedules, increasing delivery predictability.
- Coordinated internal resources and external vendors across multiple geographies, achieving 98% stakeholder satisfaction (post-project surveys).
- Led and coached teams of 10+ members (BAs, developers, QA, architects) across Agile sprints, improving team velocity collaboration outcomes.
- Instituted quality checkpoints and audit gates, cutting defect leakage and ensuring full compliance with regulatory and security standards.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Built and automated BI dashboards (Power BI, SQL, Power Query), saving time in manual reporting and enabling real-time KPI monitoring by senior leadership.
- Developed centralized Application Inventory dashboards for compliance, ownership, and lifecycle tracking across the Group, strengthening IT governance.
- Implemented BiZZdesign (ArchiMate framework) for enterprise capability mapping, enabling leadership to rationalize portfolios and align strategy across 5 divisions.
- Led change management, training, and adoption for new systems impacting users and achieving adoption within the first quarter.
- Conducted post-implementation reviews and applied lessons learned, embedding continuous improvement into project delivery processes.
- Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Project Consultant
PERKESO
Kuala Lumpur, Kuala Lumpur
09.2024 - 03.2025
- Supported end-to-end delivery of strategic government initiatives, including system upgrades, digital service rollouts, and stakeholder engagement programs, ensuring compliance with social security and public sector frameworks.
- Gathered and analyzed requirements with internal departments and government agencies, defining project scope and deliverables in alignment with policy and regulatory standards.
- Collaborated with multiple project committees (Project, Steering, Finance) to ensure governance, financial oversight, and alignment with strategic priorities.
- Developed and maintained project plans, schedules, and documentation, driving on-time execution of key milestones across cross-functional teams.
- Facilitated workshops, technical reviews, and progress briefings with IT, legal, finance, and policy divisions, improving stakeholder alignment and project clarity.
- Monitored project KPIs, risks, and implementation readiness; presented insights and recommendations to steering committees and senior leadership, enabling proactive decision-making.
- Acted as liaison between technical teams and policy stakeholders, bridging system capabilities with policy constraints to optimize citizen impact.
- Designed and deployed real-time Power BI dashboards tracking budget utilization, task progress, and resource allocation, improving leadership's visibility and reducing reporting delays.
- Standardized BI reporting templates across departments, improving accuracy and consistency of reports shared with leadership.
- Integrated dashboards with KPIs and OKRs, enabling senior management to align project outcomes with organizational strategy and measure success effectively.
- Prepared risk mitigation and contingency plans, ensuring smooth delivery despite changing project conditions.
- Enhanced team productivity by setting clear expectations, structured project timelines, and efficient resource allocation.
- Collaborated with various departments to ensure seamless integration of project components into existing systems or processes when required.
- Negotiated contracts with vendors and suppliers to secure favorable terms while maintaining budgetary constraints.
- Developed project plans and schedules to set clear expectations, resulting in improved team productivity.
- Built strong relationships with clients through effective communication and understanding their needs, promoting repeat business opportunities.
- Prepared contingency plans
- Enhanced client satisfaction by providing regular progress updates and addressing concerns i
Product Manager
Technology One Corp
07.2023 - 09.2024
- Completed intensive training and probation at HQ in Brisbane, Australia, gaining deep insights into corporate culture, client engagement models, and Agile project/product management methodologies.
- Conducted in-depth business analysis to identify client needs, pain points, and opportunities, translating them into actionable product requirements, solution designs, and feature roadmaps.
- Facilitated discovery workshops and stakeholder interviews, aligning business requirements with product capabilities and ensuring clear project scopes and deliverables.
- Created functional specifications, process flows, and business cases, supporting end-to-end product development, evaluation, and implementation planning.
- Demonstrated product prototypes and features to customers, enabling informed decision-making and driving increased adoption during pre-sales cycles.
- Implemented Agile and hybrid PM methodologies to streamline workflows, optimize backlog management, and enhance team productivity.
- Played an active role in Agile delivery cycles: sprint planning, backlog grooming, sprint reviews, and retrospectives, ensuring continuous improvement and customer value delivery.
- Supported change management and user adoption, designing training plans, delivering stakeholder communications, and integrating user feedback into product iterations.
- Evaluated and recommended third-party solutions/vendors, contributing to contract negotiations, risk assessments, and reducing total cost of ownership.
- Built BI dashboards and visualizations (Power BI, Tableau) to deliver actionable insights to clients and internal stakeholders, influencing product strategy and operational efficiency.
- Monitored product and project KPIs, providing data-driven updates to senior leadership and ensuring alignment with timelines, budgets, and strategic objectives.
- Collaborated with cross-functional teams (engineering, sales, customer success) to enhance product positioning, increasing client satisfaction and renewal rates.
- Championed customer-centric design, incorporating user journeys and feedback loops to optimize usability and deliver measurable business value.
- Established strong relationships with key stakeholders, ensuring seamless communication throughout the product lifecycle.
Senior Business Operations Analyst
Public Bank Bhd
11.2021 - 06.2023
- Wide knowledge on how operational of a banking industry functions and experienced in many new deployment software and programs such as IBM, Kentico, Automic.
- Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with organizational objectives and client needs.
- Conducted in-depth data analysis utilizing SQL and visualization tools such as Power BI, identifying trends and providing actionable insights that drove informed decision-making.
- Developed comprehensive business requirement documents (BRDs) and translated them into functional specifications, facilitating seamless communication between development teams and stakeholders and utilized Agile methodologies to manage project timelines, facilitate sprint planning, and conduct daily stand-up meetings.
- Performing analysis of processes to identify areas for process improvement and recommending solutions to management.
- Developed and maintained project documentation, including process flows, use cases, and requirements traceability matrices, ensuring clarity and consistency throughout the project lifecycle and conducted user acceptance testing (UAT) ensuring successful implementation and adoption of new systems.
- Managed budgets exceeding $1M, ensuring optimal resource allocation.
Intern, Process and Data Analyst, Finance Services
BASF
07.2020 - 11.2020
- Built a predictive modelling to automate the process in Treasury Department using data analysis tool, KNIME.
- Designed a comprehensive dashboard for the ideation list of the department, streamlining project tracking and management.
- Developed a dynamic dashboard using Power BI by integrating SharePoint data, enabling real-time insights and improving data accessibility for the Treasury Department.
- Led cross-functional teams to deliver projects on time and under budget.
Education
Bachelor's Degree - Computer Science, Data Analysis
Asia Pacific University/Staffordshire University
Kuala Lumpur01.2021
Diploma - Software Engineering
Asia Pacific University
Kuala Lumpur01.2018
Skills
Interests
Travelling, Cooking, Gym, Hiking, Badminton, Chess
Certification
The Project Management Course: Beginner to PROject Manager
Timeline
Project Manager
Prudential
03.2025 - Current
Project Consultant
PERKESO
09.2024 - 03.2025
Product Manager
Technology One Corp
07.2023 - 09.2024
Senior Business Operations Analyst
Public Bank Bhd
11.2021 - 06.2023
Intern, Process and Data Analyst, Finance Services
BASF
07.2020 - 11.2020
Diploma - Software Engineering
Asia Pacific University
Bachelor's Degree - Computer Science, Data Analysis
Asia Pacific University/Staffordshire University