BASSnet Martime Software
Dashini Appu
APPLICATION SUPPORT CONSULTANT
Kuala Lumpur,14
Summary
Proven IT and ERP Specialist from BASS Software, adept in SQL proficiency and fostering client relationships, enhanced system reliability, and streamlined ERP implementations. Achieved significant improvements in application support and incident management, demonstrating strong problem-solving abilities and a commitment to excellence.
Overview
6
6
years of professional experience
4
4
Languages
Work History
APPLICATION SUPPORT CONSULTANT
BASS SDN BHD
07.2021 - Current
- Well Experienced in ERP Maritime Solution Software, BASSnet.
- Support Various issues coming from Procurement,Safety,Review and Improvement,Replication and Finance Modules.
- Prioritized urgent support requests for prompt resolution, minimizing negative impact on business operations.
- Work closely with Clients from all over the world. For Instance GasLog Ltd (Greece), Cool Company Ltd (United Kingdom), Thome Group (Singapore), Anthony Veder (Netherlands), United Offshore Support GmbH (Germany), Wilhemsen Ship Management (Norway), Jadestone Pty Ltd (Australia).
- Conducted regular reviews of support cases with the Team to identify recurring issues or areas requiring enhanced attention from development teams. Also knowledge sharing on critical issues among the Team.
- Mentored junior team members, providing guidance on best practices for delivering high-quality application support services.
- Acted as a liaison between clients and development teams, facilitating clear communication to drive support cases success.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases. Includes customized scripts based on Customer Requirement.
- Performed changes on Customer Report Layout from backend using Crystal Report.
IT AND ERP SPECIALIST
Gribbles Pathology
04.2020 - 12.2020
- Well Experienced in ERP, Microsoft Dynamics NAV.
- Increased system reliability by identifying bottlenecks and performance issues, utilizing monitoring tools and diagnostic techniques effectively.
- Supported users during critical month-end closing activities, mitigating risks associated with financial reporting errors or delays.
- Conducted end-user training sessions to increase proficiency in ERP usage, boosting overall productivity.
- Responsible for coordinating and executing of new features, training and assist users during upgrades and rollout of new system.
- Work closely with the Group Financial Controller to drive the ERP implementation and improve the workflow and processes through finetuning the ERP system.
Support Desk Executive
ADS GLOBAL SSO
08.2018 - 02.2020
- Well Experienced in Microsoft Dynamic Naviation Software.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Arts - Finance
UNIVERISITI TUNKU ABDUL RAHMAN
Kampar 04.2001 -
High School Diploma -
SMK SYED MASHOR
Batang Kali, Malaysia 04.2001 -
Skills
Customer Support
Application Analysis
Incident Management
SQL Proficiency
System Analysis
Problem-Solving
Remote Technical Support
Microsoft Windows and Office
Problem-solving abilities
Application support
Software
Microsoft Dynamic Naviation
Microsoft Office
Microsoft SQL Server
Timeline
APPLICATION SUPPORT CONSULTANT
BASS SDN BHD
07.2021 - Current
IT AND ERP SPECIALIST
Gribbles Pathology
04.2020 - 12.2020
Support Desk Executive
ADS GLOBAL SSO
08.2018 - 02.2020
Bachelor of Arts - Finance
UNIVERISITI TUNKU ABDUL RAHMAN
04.2001 -
High School Diploma -
SMK SYED MASHOR
04.2001 -