Darshinii Sivam
Retail Management
Kuala Lumpur
Summary
Driven Outlet Supervisor with a proven track record at MYNEWS RETAIL SDN BHD, excelling in staff management and customer satisfaction. Boosted productivity and earnings through strategic training and sales goals achievement. Skilled in cash handling accuracy and team motivation, adept at problem-solving and multitasking to enhance operational efficiency and customer service. Driven Retail Manager with more than 5 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Outlet Supervisor
MYNEWS RETAIL SDN BHD
12.2019 - Current
- Supervised and effectively trained more than 3 employees to decrease process lags and boost productivity.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Answered questions about store policies and addressed customer concerns.
- Streamlined outlet operations for increased efficiency by implementing new process improvements.
- Stayed current on industry trends to inform decision-making regarding merchandise selection for the outlet store.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
Education
BBA - BACHELOR OF BUSINESS ADMINISTRATION
CITY UNIVERSITY
Petaling Jaya, Selangor, Malaysia 04.2001 -
Skills
Store operations
Stock replenishment
Loss prevention strategies
Customer Satisfaction
Staff Management
Cash Handling Accuracy
Sales Analysis
Teamwork and Collaboration
Problem-Solving
Team Building and Motivation
Multitasking Abilities
Customer Service Management
Time management abilities
Timeline
Outlet Supervisor
MYNEWS RETAIL SDN BHD
12.2019 - Current
BBA - BACHELOR OF BUSINESS ADMINISTRATION
CITY UNIVERSITY
04.2001 -
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