Summary
Overview
Work History
Education
Skills
Timeline
Generic
Muhammad Akmal Haziq Bin Mohd Kamal Akmal

Muhammad Akmal Haziq Bin Mohd Kamal Akmal

Outlet Supervisor
Putrajaya

Summary

Dynamic outlet supervisor with a proven track record at ZUSPRESSO SDN BHD, enhancing store operations and boosting productivity through effective staff management and process improvements. Skilled in cash handling accuracy and committed to customer satisfaction, I excel in creating a welcoming environment while ensuring health and safety compliance.

Results-driven hospitality professional, prepared to elevate operational standards and customer satisfaction. Leveraged experience in managing staff and optimizing processes to drive business success. Known for strong focus on team collaboration and adaptability to meet changing demands.

Professional with substantial experience in managing retail outlets, ensuring optimal operations, and delivering high-quality customer service. Strong focus on fostering team collaboration and adapting to changing needs. Skilled in inventory management, staff training, and problem-solving. Known for reliability and achieving consistent, excellent results.

Experienced with overseeing outlet operations and ensuring customer satisfaction. Utilizes effective team management and problem-solving skills to maintain smooth workflow. Track record of fostering positive environment and achieving operational goals.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Outlet Supervisor

ZUSPRESSO SDN BHD
07.2024 - 07.2025
  • Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
  • Stayed current on industry trends to inform decision-making regarding merchandise selection for the outlet store.
  • Answered questions about store policies and addressed customer concerns.
  • Streamlined outlet operations for increased efficiency by implementing new process improvements.

BARISTA

Berjaya Starbucks Coffee
04.2021 - 07.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

TEARISTA

Tealive
01.2019 - 03.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Education

No Degree - CONFECTIONERY AND BAKERY

GIATMARA
Putrajaya, Malaysia
04.2001 -

Skills

Store operations

Stock replenishment

Loss prevention strategies

Customer satisfaction

Health and safety compliance

Scheduling coordination

Staff management

Cash handling accuracy

Timeline

Outlet Supervisor

ZUSPRESSO SDN BHD
07.2024 - 07.2025

BARISTA

Berjaya Starbucks Coffee
04.2021 - 07.2023

TEARISTA

Tealive
01.2019 - 03.2020

No Degree - CONFECTIONERY AND BAKERY

GIATMARA
04.2001 -
Muhammad Akmal Haziq Bin Mohd Kamal AkmalOutlet Supervisor