Zendesk
Baanu Sha
Customer Support Executive
44, Desa Kekwa 3, Sungai Chua Kajang
Summary
Passionate support agent with 8 years of experience skilled in organizing and coordinating office administration to support organizational effectiveness, and operational excellence. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Live Operational Executive
Homage Sdn Bhd
7 2023 - Current
- Handling Homage Singapore market, responsible for assigning suitable Care Providers for each elderly client, based on their personal preferences, data entry of clients and handling finances
- Providing proper information on Brokerage deduction to our Care Providers and adjusting payout if there are any shortages, Also, handling email inquiries by Care Providers regarding home visits and finance-related inquiries using Zendesk software.
- Mentored junior staff members, sharing expertise on best practices in operations management.
Customer Service Executive
TDCX Malaysia
07.2022 - 07.2023
- Customer service representative for Ralph Lauren Australia market, familiar with major customer service software which is Zendesk software, able to provide resolution for each conflict and possess a positive attitude throughout the conversation
- Handled over 90 calls per day and over 150 emails per day with duties including providing fashion advice, signing up new customers, presenting relevant information, canceling orders and handle store/website complaints.
Customer Service Executive
Scicom Sdn Bhd
4 2021 - 4 2022
- Dynamic customer service professional who excels in listening to customer needs, and learning in and out of Salesforce software that is used to communicate with customers
- Respond to chat inquiries for both buyers and sellers, providing quality service to customers.
Sales Representative (Part timer)
Parkson lol City Mall
08.2016 - 11.2018
- Sales Representative for both Volkswagen and Playboy brands, assisting clients in finding desired apparel and achieving monthly sales for the company
- Experience in preparing monthly sales and inventory checking.
- Developed and implemented sales strategies to increase profits.
Graphic designer cum Customer Service Executive
One Printing & Productions Sdn Bhd (Part-timer)
05.2013 - 5 2016
- Self made graphic designer specialist with 3 years of experience in the management of design process
- Expert at designing and printing
- Skilled with Adobe Creative Suite (Photoshop & Illustrator), and Microsoft Office Suite
- Able to widen the designing boundaries to help my client's design stand out.
Education
Bachelor of Business Adminitration - Finance
UNITAR International University
Petaling Jaya, Selangor, Malaysia 04.2001 -
Diploma in Business Administration - Business
KLMUC
Kuala Lumpur, Malaysia 04.2001 -
Skills
Microsoft Excel
Fast Learner
Ability to Work Under Pressure
Ability to Work in a Team
Customer Service
Operational Excellence
Strategic planning and execution
Additional Information
Reference:
Mohd Azimi (Scicom Team Leader)
011-7015 5458
Software
Salesforce
Adobe Creative Suite (Photoshop & Illustrator)
Microsoft Office Suite
Timeline
Customer Service Executive
TDCX Malaysia
07.2022 - 07.2023
Sales Representative (Part timer)
Parkson lol City Mall
08.2016 - 11.2018
Graphic designer cum Customer Service Executive
One Printing & Productions Sdn Bhd (Part-timer)
05.2013 - 5 2016
Bachelor of Business Adminitration - Finance
UNITAR International University
04.2001 -
Diploma in Business Administration - Business
KLMUC
04.2001 -
Live Operational Executive
Homage Sdn Bhd
7 2023 - Current
Customer Service Executive
Scicom Sdn Bhd
4 2021 - 4 2022
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