Passionate in experimenting ads in every platform
Cristine Mae Tungol
Social Media Manager
Bacolor, Pampanga
Summary
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
3
3
Certifications
1
1
Language
Work History
Customer Service Representatives in Meta
Concentrix
08.2023 - Current
- Provides empathetic, solution-oriented support to individuals and businesses experiencing challenges with their Facebook accounts and advertising campaigns.
- Customer service in one of the biggest platform social media (Facebook/Meta) assists individuals and businesses who are experiencing issues with their Facebook ads and accounts on Facebook.
- Focus not only on solving problems but also on building trust—so customers can achieve their goals while knowing they have a reliable partner in us.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
Social Media Manager
Elite Leads Company
10.2022 - 06.2023
- Focus in creating and implementing social media strategies aligned with business goals.
- Develop engaging posts, graphics, videos, and campaigns to achieve positive outcome
- Developed strong product knowledge to provide informed recommendations based on individual customer/clients needs.
Admin Assistant
Angeles Fortune Hongkong Seafood Restaurant
02.2022 - 08.2022
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
Education
Bachelor of Science And Hotel And Restaurant Management -
Don Honorio Ventura State University
01-2019
Secondary School -
Concepcion Catholic School
Concepcion Tarlac01-2015
Skills
Adaptability and ability to work under
Customer relations
Customer service
Product knowledge
Customer relationship management (CRM)
Problem-solving
Product and service solutions
Certification
Caregiver NCII
Interests
Always enthusiastic in every type of aspect
Timeline
Customer Service Representatives in Meta
Concentrix
08.2023 - Current
Social Media Manager
Elite Leads Company
10.2022 - 06.2023
Admin Assistant
Angeles Fortune Hongkong Seafood Restaurant
02.2022 - 08.2022
Bachelor of Science And Hotel And Restaurant Management -
Don Honorio Ventura State University
Secondary School -
Concepcion Catholic School