Hi, I’m
SYAHIRAH SAZALI
KUCHING,SARAWAK
Summary
Self-motivated individual looking to use technical to support co-workers and clients. I would like to grab this chance to learn new things and to gain experiences. I also hope I could contribute to achieve the company’s goal Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
years of professional experience
2
Languages
Work History
Maxis Centre KuchingKuching
Customer Service Representatives and Sale
07.2019 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Air Asia
Guest Service
04.2019 - 07.2019
Job overview
- Collaborated with team members to ensure seamless guest service and efficient operations during busy hours.
- Trained new Guest Service Associates, sharing best practices for exceptional customer service.
- Achieved high TripAdvisor rankings through outstanding guest service delivery and proactive reputation management efforts.
- Provided exceptional guest service by addressing inquiries promptly, maintaining an inviting atmosphere, and handling returns with ease.
Education
SIJIL PELAJARAN MALAYSIA (SPM)
01.2012 - 12 2016
Skills
Basic computer skills such as Microsoft office (Words, Power Point)
Accomplishments
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Top sales on Fibre 2023 quarter one
City
KUCHING
State
SARAWAK
Street
NO 52 KAMPUNG TANJUNG
Zip
93050
Age
25
Personal Information
Nationality: MALAYSIA
MARRIED
References
David Then Maxis Centre Kuching
Executive of Maxis
60178080234
Khiew Cheau Chiann
Sarawak digital economy corporation berhad
60128072115
Timeline
Customer Service Representatives and Sale
Maxis Centre Kuching
07.2019 - Current
Guest Service
Air Asia
04.2019 - 07.2019
SIJIL PELAJARAN MALAYSIA (SPM)
01.2012 - 12 2016
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