CHOON YI TAN

• Manage relationship and expectation with customers
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Documented technical issues and solutions to ease support in future for team members.
• Designed software solution for system upgrades.
• Offered assistance to junior engineers in implementing and developing training programs.

• Support daily operation issues on-site.
• Improved system availability and reduced application downtime by developing automated monitoring.
• Implemented maintenance processes on-site to ensure system operates smoothly.
• Proactively monitored system performance and workloads, and improved inefficient processes or system configurations.

• Independently supported daily system issues.
• Enabled quicker resolution of system problems by implementing standardized troubleshooting methods and procedures across the team.
• Enhanced system stability and reliability by developing and deploying change orders, system upgrades, and bug fixes.
• Performed scheduled system maintenance, software, and database testing to ensure quality assurance and system security.
• Offered technical guidance and advised users of alternative approaches when troubleshooting.

• Selected to be part of company Global Trainee Program to travel to US for company domain training.
• Had face to face working experience with employees around the globe.

GPA: 3.684