Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Vincent Hoe

Vincent Hoe

IT Consultant
Georgetown

Summary

Dynamic IT professional with 29 years of experience specializing in cybersecurity, network security, and IT management. Proven expertise in designing and delivering training programs that enrich the knowledge and capabilities of participants. Strong background in programming and technical management, coupled with a passion for teaching and mentoring others in the field. Adept at simplifying complex concepts and providing hands-on experience in cybersecurity and network management.

Experienced IT professional equipped to support and optimize system performance. Adept at troubleshooting, network configuration, and software maintenance. Strong focus on team collaboration and achieving results. Reliable, flexible, and skilled in adapting to changing needs. Proficient in critical thinking, problem-solving, and effective communication.

Experienced with system troubleshooting, network configuration, and hardware maintenance. Utilizes comprehensive technical knowledge to swiftly identify and resolve issues, minimizing downtime. Strong understanding of user support and customer service, ensuring optimal system performance and satisfaction.

Certified Assistant System Engineer with thorough understanding of network setups, customized business applications, backup and storage services. Considerable hands-on experience providing IT services and developing security projects. Subject Matter Expert (SME) of network infrastructures necessary to provide day-to-day operational support.

Experienced technical support professional with robust background in troubleshooting and client assistance. Consistently enhances system functionality and resolves technical issues efficiently. Known for collaborative teamwork and adaptability in dynamic environments.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

12
12
years of professional experience
59
59
Certifications

Work History

Network , Firewall and System Support Engineer

Trident SR Sdn. Bhd.
04.2000 - 12.2007
  • Worked effectively in both independent and team environments to exceed IT goals.
  • Performed troubleshooting and maintenance of existing network systems.
  • Monitored, tracked and prioritized new work requests at Help Desk within set response times.
  • Conducted periodic audits of IT systems to identify potential vulnerabilities and recommend appropriate countermeasures.
  • Maintained computer systems, installed and upgraded new systems.
  • Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
  • Enhanced system performance by troubleshooting and resolving technical issues promptly.
  • Supported organizational growth initiatives by participating in the planning, design, installation, testing, and deployment phases of new technology projects.
  • Offered technical guidance and advised users of alternative approaches when troubleshooting.
  • Acted as a liaison between users and vendors during software upgrades or installations to ensure minimal disruptions to daily business operations.
  • Ensured smooth transitions during employee onboarding or offboarding processes by managing user accounts, permissions, and equipment setup.
  • Worked with various departments on integrating new processes for software and manual usage.
  • Provided exceptional customer service while addressing user inquiries regarding hardware or software issues via phone or email communication channels.
  • Configured security settings and granted system access to groups and individuals.
  • Evaluated emerging technologies for potential integration into existing IT infrastructure, ensuring optimal performance and scalability.
  • Contributed to the development of IT policies and best practices that reduced risks associated with cybersecurity threats or unauthorized access attempts.
  • Developed comprehensive documentation of procedures to ensure consistent support quality across the organization.
  • Assisted in the successful rollout of new technology solutions by providing end-user training and technical guidance.
  • Collaborated with cross-functional teams to implement IT infrastructure improvements, leading to increased productivity and efficiency.
  • Implemented proactive monitoring tools for early detection of performance issues, enhancing overall system reliability.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Installed and maintained hardware and computer peripherals to store tangible components.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Managed and monitored installed systems for highest level of availability.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Designed and implemented system security and data assurance.

Network and System Support Engineer

Cyberpro Sdn. Bhd.
04.1997 - 03.2000
  • Worked effectively in both independent and team environments to exceed IT goals.
  • Performed troubleshooting and maintenance of existing network systems.
  • Monitored, tracked and prioritized new work requests at Help Desk within set response times.
  • Conducted periodic audits of IT systems to identify potential vulnerabilities and recommend appropriate countermeasures.
  • Maintained computer systems, installed and upgraded new systems.
  • Enhanced system performance by troubleshooting and resolving technical issues promptly.
  • Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
  • Managed regular system maintenance tasks, including updates, backups, and security checks to prevent data loss or breaches.
  • Supported organizational growth initiatives by participating in the planning, design, installation, testing, and deployment phases of new technology projects.
  • Offered technical guidance and advised users of alternative approaches when troubleshooting.
  • Evaluated emerging technologies for potential integration into existing IT infrastructure, ensuring optimal performance and scalability.
  • Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
  • Tracked problematic system errors by implementing various user support tracking metrics.
  • Implemented proactive monitoring tools for early detection of performance issues, enhancing overall system reliability.
  • Collaborated with cross-functional teams to implement IT infrastructure improvements, leading to increased productivity and efficiency.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Managed use of various types of databases and configured, installed and upgraded new ones.

Trainer & Technician

New Horizon Computer Learning Center
01.1997 - 03.1997
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Collaborated with subject matter experts to create accurate training content.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Improved learning outcomes with application of adult learning principles in all training programs.
  • Boosted training session effectiveness with integration of multimedia tools.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Optimized system performance thorough testing and analysis.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Tested systems, noting issues and completing preventive maintenance.

Q.A. Technician

Dynacraft (Penang) Sdn. Bhd.
12.1995 - 12.1996
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Optimized network performance, conducting regular updates and patches to software systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.

Education

Bachelor's Degree - Computer Information Systems

Informatic College
Penang
04.2001 -

Advanced/Higher/Graduate Diploma - Computer Science

Informatic College
Penang
04.2001 -

Skills

  • Risk assessment
  • Threat detection
  • Incident response
  • Vulnerability management
  • Firewall configuration
  • VPN management
  • Intrusion detection systems
  • Network monitoring
  • Basic programming skills
  • Project management
  • Team leadership
  • Hardware installation

    Data backup and recovery

    Incident management

    System troubleshooting

    Software configuration

    IT security protocols

    Server management

    Network administration

    Operating systems expertise

    Virtualization technologies

    OSPF routing

    Remote support tools

    Network troubleshooting

    Remote support

    Troubleshooting skills

    Application installations

    Hardware troubleshooting

    Application support

    Server maintenance

    Technical support

    Debugging

    Project coordination

    System configuration

    Debugging skills

    Backup and recovery

    User support

    Hardware support

    Technical analysis

    Security protocols

    Technical documentation

    System administration

    Hardware and software installation

    Technical writing

    Web security

    Troubleshooting and Diagnostics

    Remote assistance

    Malfunction tracing

    Operating systems

    Problem-solving

    Problem-solving abilities

    Multitasking

    Multitasking Abilities

    Decision-making

    Critical thinking

    Effective communication

    Team collaboration

    Active listening

    Organizational skills

    Data visualization

    Adaptability

    Analytical thinking

    System testing

    Professionalism

    Technical support and assistance

    Network security

    TCP/IP protocol

    Information security

Certification

Cisco Certification, 07/01/07

Timeline

Bachelor's Degree - Computer Information Systems

Informatic College
04.2001 -

Advanced/Higher/Graduate Diploma - Computer Science

Informatic College
04.2001 -

Network , Firewall and System Support Engineer

Trident SR Sdn. Bhd.
04.2000 - 12.2007

Network and System Support Engineer

Cyberpro Sdn. Bhd.
04.1997 - 03.2000

Trainer & Technician

New Horizon Computer Learning Center
01.1997 - 03.1997

Q.A. Technician

Dynacraft (Penang) Sdn. Bhd.
12.1995 - 12.1996
Vincent HoeIT Consultant