CHIN KEE HEUNG
No 66, Jalan Setia U13/9T, Setia Alam, Seksyen U13,40170 Shah Alam,Selangor
Summary
Senior Analyst and Subject Matter Expert (SME) with experience in fraud risk operations, transaction monitoring, and investigations within the banking industry. Skilled in complex case management, process improvement, and stakeholder collaboration while ensuring compliance and delivering quality customer-focused outcomes.
Overview
7
7
years of professional experience
Work History
Subject Matter Expert Senior Analyst
Standard Chartered Global Business Services
08.2025 - Current
- Reviewed and investigated high-risk fraud alerts, ensuring compliance with internal policies.
- Guided team members through complex fraud cases and adherence to agreed procedures.
- Coached team members by addressing process questions during investigations.
Senior Analyst
Standard Chartered Global Business Services
11.2023 - 07.2025
- Detected fraud risks by continuously tracking data patterns and account behaviours, enhancing overall security.
- Monitored and analysed transaction activity across credit online and banking systems to identify anomalies.
- Collaborated daily with compliance, legal, and risk teams to ensure adherence to regulatory requirements.
Digital Data Analyst
Accenture Technology Solutions
07.2021 - 07.2023
- Monitored live-streamed content for guideline breaches, responding in real-time to maintain content integrity.
- Updated moderation policies based on emerging content-creation trends to enhance community standards.
- Reviewed user posts daily against community standards to ensure compliance with platform policies.
Social Media Manager
Klang Food Centre
01.2020 - 07.2021
- Developed and executed social media plans to increase awareness of menu events and promotions.
- Monitored and responded to customer comments, enquiries, and reviews to enhance customer satisfaction and brand reputation.
- Conducted competitive analysis of social media activity to identify opportunities for engagement and growth.
Account Manager
Selangor Information Technology and E-commerce Council (SITEC)
03.2019 - 01.2020
- Reconciled accounts, prepared reports on account activities, balances, and residuals to provide insights.
- Ensured compliance of all account activities with internal policies and external regulations to mitigate risks.
- Monitored account balances, processed invoices and payments, resolved discrepancies to maintain accuracy.
Education
Bachelor of Finance -
UTAR
01-2019
Skills
- Fraud Detection
- Fraud investigation
- Transaction Monitoring
- Data Analysis
- Root Cause Analysis
- Case Management
- Quality Assurance (QA)
- Excel functions
- Business Suites
Language
English
Mandarin
Cantonese
Bahasa Malaysia
Hobby
- Badminton
- Food-hunting
- Hiking
Timeline
Subject Matter Expert Senior Analyst
Standard Chartered Global Business Services
08.2025 - Current
Senior Analyst
Standard Chartered Global Business Services
11.2023 - 07.2025
Digital Data Analyst
Accenture Technology Solutions
07.2021 - 07.2023
Social Media Manager
Klang Food Centre
01.2020 - 07.2021
Account Manager
Selangor Information Technology and E-commerce Council (SITEC)
03.2019 - 01.2020
Bachelor of Finance -
UTAR