Music
Sujethira Devi Ramanathan
Fraud Application Analyst
Kuala Lumpur
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Fraud and Authorization . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
14
14
years of post-secondary education
4
4
Languages
Work History
Fraud Application Monitoring Subject Matter Expert
Citibank Malaysia
Kuala Lumpur
05.2014 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in a team environment.
- Delivered services to customer locations within specific timeframes.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
Fraud Prevention Specialist
American Express Malaysia
Kuala Lumpur
10.2009 - 12.2013
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Reviewed transactions and receipts to identify any suspicious activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
Business Owner
Singgahsana Services PVT LTD
Nagpur, India
01.2006 - 11.2008
- Self-motivated, with a strong sense of personal responsibility.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Education
High School Diploma -
S.M.K Seaport
Petaling Jaya 01.1995 - 12.1999
Associate of Science - 12th Standard
Ram Nagar Junior College
India 01.2000 - 12.2002
Primary School -
S.R.K. Kelana Jaya
Petaling Jaya 01.1989 - 12.1994
Skills
Communication skills
Interests
Reading
Software
Zoom
Instinct Fraud Prevention
Vmware
Avaya softphone
Accomplishments
- Supervised team of 9 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 9 in the development of Fraud work flow and checklist for AU, MY, PH and SG market.
- Conduct daily QA on team member and successfully prevented mis judgement loss.
Timeline
Fraud Application Monitoring Subject Matter Expert
Citibank Malaysia
05.2014 - Current
Fraud Prevention Specialist
American Express Malaysia
10.2009 - 12.2013
Business Owner
Singgahsana Services PVT LTD
01.2006 - 11.2008
Associate of Science - 12th Standard
Ram Nagar Junior College
01.2000 - 12.2002
High School Diploma -
S.M.K Seaport
01.1995 - 12.1999
Primary School -
S.R.K. Kelana Jaya
01.1989 - 12.1994
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