CHERRY D. ESCUETA
Binan
Summary
Enthusiastically partake of my dedication and efficiency that could gradually contribute and uphold to the company's stand and excellence.
Experienced with providing strategic guidance and support to clients. Utilizes analytical skills and effective communication to drive solutions. Track record of fostering strong client relationships and delivering impactful advisory services.
Overview
14
14
years of professional experience
Work History
Advisor 1, Customer Service
Concentrix
06.2022 - Current
- Responding to the customer’s inquiry in a timely and accurate way via email or chat.
- Identifying the customer’s needs and helping customers use specific features.
- Inform customers about new features and functionalities
- Share feature requests and effective workarounds with the customers.
Senior Associate
WNS
04.2018 - 05.2022
- Assisting our Insured regarding their claims.
- Organizing Hire Car for our Insured.
- Assisting our Insured regarding Cash Settlements and Reimbursement.
- Assisting our Insured to follow up Police report ,determining liability and who’s at fault in the incident.
Customer Service Representative
ALORICA
11.2016 - 02.2018
- Assisting the doctor and medical secretary for their inquiry about the patient's medical coverage.
- Providing information of what is covered and not covered in their patient’s medical benefits.
- Providing information about claim status.
Customer Service Representative
ACCESS WORLDWIDE
04.2016 - 08.2016
- Assisting Customer with their concern about billing inquiry
- Upgrading Customer's recent subscription like TV package, Internet Service and Home phone packages
- Processing those customers who want to have new service and moving their service from andto.
- Doing basic troubleshooting for those customers who have problem with regards to their service
- Make sure that customers will be satisfied with the way you handle their call.
CONSULTANT
SUTHERLAND GLOBAL SERVICES INC.
02.2015 - 03.2016
- Assisting Customer with their concern about billing inquiry
- Upgrading Customer's recent subscription like TV package, Internet Service and Home phone packages
- Processing those customers who want to have new service and moving their service from andto.
- Doing basic troubleshooting for those customers who have problem with regards to their service
- Make sure that customers will be satisfied with the way you handle their call.
INSPECTION
INNOLUX INC
01.2012 - 01.2015
- Inspect those PCB board with components that coming out from the oven
- Check if there’s missing and excess components that mounted by the machine
- Check if there’s soldering paste on the gold finger of the PCB board
- Make sure to check the oven that there’s no PCB board left inside the oven
- Making a report to have a total tally of how many good and damaged PCB.
Education
Bachelor of Science - Respiratory Therapy
University of Perpetual Help System of Laguna
Sto.Nino, Binan, Laguna01.1998
Skills
Communication
Teamwork
Adaptability
Problem-solving
Leadership
Work ethic
Time management
ONTHEJOBTRAINING
- VETERANS HOSPITAL, North Edsa, Philippines
- June 1998 to March, 1999
- Assess if the patient is in the state of respiratory difficulties.
- ABG (Arterial Blood Gas) analysis of blood gas parameters
- Gives the patient appropriate medicine (Berodual, Ventolin, Terbutalin) through nebulizer as doctor’s prescription.
- CPR (Cardiopulmonary Resuscitation) to be able to revive the patient in stage cardiopulmonary arrest.
- Extraction of blood from arterial veins for blood gas analysis.
PERSONALINFORMATION
- Date of Birth : November 8, 1977
- Place of Birth : Sta. Rosa, Laguna
- Civil Status : Single
Timeline
Advisor 1, Customer Service
Concentrix
06.2022 - Current
Senior Associate
WNS
04.2018 - 05.2022
Customer Service Representative
ALORICA
11.2016 - 02.2018
Customer Service Representative
ACCESS WORLDWIDE
04.2016 - 08.2016
CONSULTANT
SUTHERLAND GLOBAL SERVICES INC.
02.2015 - 03.2016
INSPECTION
INNOLUX INC
01.2012 - 01.2015
Bachelor of Science - Respiratory Therapy
University of Perpetual Help System of Laguna