Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
VIKNESH NESH

VIKNESH NESH

FB ASSISTANT MANAGER & CUSTOMER SERVICE LEADER
SELANGOR

Summary

I have well-trained and qualified customer service professionalism with demonstrates strong communication, problem-solving, and empathy skills which is effectively address customer needs and build positive relationships


Expected salary SGD 3K



Overview

10
10
years of professional experience
7
7
Certifications

Work History

Customer Service Representative /Manager's Assistant

McDonald's HANBAO BAO PTE LTD
01.2021 - Current
  • Customer Service & Operations:

Lead shifts to ensure a smooth and efficient restaurant operation.
Handle customer concerns and complaints effectively.
Maintain a clean and safe work environment.
Ensure adherence to company standards for food quality and safety.

  • Team Management & Leadership:

Supervise and train employees, providing guidance and support.
Motivate and inspire the team to achieve goals.
Delegate tasks and responsibilities effectively.
Evaluate employee performance and provide feedback.
Address employee issues and concerns.

  • Administrative & Operational Tasks:

Assist with recruitment and hiring processes.
Manage inventory and ensure adequate supplies.
Complete reports and paperwork accurately and promptly.
Implement and enforce company policies and procedures.
Supervise the enforcement of company cash handling, loss prevention, store funds, and deposit procedures.

  • Specific McDonald's Systems:

Manage assigned systems such as Training, Food Safety, and.
Demonstrate and reinforce leadership behaviors and minimum staff practice. Excute plans to increase employee loyalty, satisfaction, and pride in McDonald's.


Current Basic Salary : SGD2467.00

HOUSE KEEPING SUPERVISOR

Treetops Executive Residences
04.2019 - 06.2021
  • Supervision and Management:

Oversee the daily operations of the housekeeping department.
Assign tasks to housekeeping staff.
Create and manage staffing schedules.
Monitor and evaluate staff performance.
Provide feedback and coaching to staff.
Handle guest requests and complaints related to housekeeping.
Coordinate with other departments for guest services.

  • Cleanliness and Maintenance:

Ensure all areas of a facility are clean and well-maintained.
Inspect rooms and public areas for cleanliness.
Maintain high standards of cleanliness and hygiene.
Ensure compliance with safety and hygiene standards.

  • Training and Development:

Train new employees on cleaning procedures and safety guidelines.
Provide ongoing training and development opportunities for staff.

  • Inventory Management:Monitor

Monitor and maintain inventory of housekeeping supplies and equipment.
Order supplies and equipment as needed.
Ensure adequate stock levels.

  • Other Duties:

Assist with housekeeping duties when necessary.
Prepare reports and updates for management.
Participate in meetings and training sessions.
Handle guest requests and complaints related to house compliance with health and safety regulations.


Salary :SGD1700.00

Restaurant Waiter

MACHAN'S KITCHENPTE LTD
01.2019 - 04.2019

Customer Service and Interaction:

  • Greeting and Seating Guests:

Welcoming customers with a positive attitude and ensuring they are seated promptly.

  • Taking Orders:

Presenting menus, answering questions about dishes and ingredients, and accurately recording food and beverage orders.

  • Serving Food and Beverages:

Delivering food and drinks efficiently and ensuring they are presented attractively.

  • Checking on Guests:

Regularly checking on customers to ensure they are satisfied and addressing any concerns promptly.

  • Handling Complaints:

Resolving any customer issues or complaints in a professional and courteous manner.

  • Making Recommendations:

Offering menu suggestions, describing specials, and upselling appetizers, desserts, or drinks.

Operational Tasks:

  • Table Management:

Setting tables, clearing dishes, and ensuring the dining area is clean and organized.

  • Payment Processing:

Accurately processing payments, whether cash, credit cards, or other methods.

  • Coordination with Staff:

Communicating with kitchen and bar staff to ensure orders are accurate and meals are prepared and delivered promptly.

  • Following Health and Safety Regulations:

Adhering to food safety guidelines and maintaining a clean and hygienic workspace.


Salary: SGD1200

PHYSIOTERAPIST

Dee Bm Rehabilitation Center
09.2016 - 12.2018


  • Therapy Implementation:

Implement the treatment plan, guiding patients through exercises, activities, and other therapeutic interventions to improve strength, endurance, coordination, and flexibility.

  • Manual Therapy:

Use hands-on techniques to address musculoskeletal problems and improve joint mobility.

  • Progress Monitoring:

Regularly monitor and document patient progress, adjusting treatment plans as necessary to optimize outcomes.

Education and Support:

  • Patient Education:

Educate patients and their families about their conditions, the importance of physiotherapy, and how to perform exercises and activities safely and effectively.


RM2000.00




SPORTS PHYSIOTERAPIST

MIFA FOOTBALL CLUB
04.2015 - 12.2016
  • helping prepare clients both mentally and physically to reduce the risk of injury
  • assessing injuries and developing treatment plans
  • providing treatment, which can include massage, taping and electrotherapy
  • drawing up rehabilitation plans to restore full fitness
  • observing sports matches
  • giving first aid if required
  • checking injuries and striplings during matches
  • making decisions about whether athletes and players can continue
  • administering treatment for minor injuries such as bruises, strains and blisters
  • referring individuals to appropriate sports and medical practitioners for further treatment
  • collaborating with trainers and coaches on injury prevention programmes.


Salary:RM1700.00

Education

High School Diploma -

Allianze University College of Medical Sciences
PENANG
04.2001 -

SPM

SMK ST XAVIER PENANG
Penang
04.2001 -

Skills

Communication

Certification

McDonald's Diploma in Shift Leadership Foundation

Timeline

McDonald's Diploma in Shift Leadership Foundation

01-2025

McDonald's Diploma in System Leadership

01-2025

McDonald's Diploma in Equipment calibration class

05-2024

Excellent service Gold award

01-2024

Excellent service star award

01-2023

Excellent service star award

01-2022

Customer Service Representative /Manager's Assistant

McDonald's HANBAO BAO PTE LTD
01.2021 - Current

HOUSE KEEPING SUPERVISOR

Treetops Executive Residences
04.2019 - 06.2021

Restaurant Waiter

MACHAN'S KITCHENPTE LTD
01.2019 - 04.2019

PHYSIOTERAPIST

Dee Bm Rehabilitation Center
09.2016 - 12.2018

Best Physiotherapist (MIFA)

01-2016

SPORTS PHYSIOTERAPIST

MIFA FOOTBALL CLUB
04.2015 - 12.2016

High School Diploma -

Allianze University College of Medical Sciences
04.2001 -

SPM

SMK ST XAVIER PENANG
04.2001 -
VIKNESH NESHFB ASSISTANT MANAGER & CUSTOMER SERVICE LEADER