CHE POOI SUN

Role: Senior Cash and Trade Processing Analyst
Citigroup Transaction Services (M) Sdn Bhd

#Lead and oversee the processing and settlement of cash and trade transactions, ensuring accuracy, timeliness, and compliance with regulatory requirements.
#Mentor and guide junior analysts, providing training and support in transaction processing, reconciliation, and troubleshooting.
#Conduct in-depth investigations into discrepancies and exceptions, working with internal teams and clients to resolve complex issues efficiently.
#Monitor transaction flows and identify potential risks, implementing measures to mitigate issues and improve operational efficiency.
#Collaborate with cross-functional teams to enhance processes, reduce operational risks, and improve service delivery.
#Prepare and present detailed reports on transaction status, exceptions, and performance metrics to senior management.
#Ensure compliance with internal controls, policies, and industry regulations to maintain high-quality service standards.

Role: Customer Service Executive and Management
Singapore Airlines (@SingaporeAir) ·

#Manage customer interactions across various touchpoints, ensuring exceptional service quality and addressing inquiries related to bookings, flight status, and travel policies.
#Lead and supervise customer service teams, providing guidance, training, and performance feedback to enhance team productivity and service delivery.
#Resolve complex customer issues, ensuring timely and effective solutions while maintaining a high level of customer satisfaction.
#Oversee day-to-day operations in customer service, coordinating with ground staff and management to ensure seamless travel experiences for passengers.
#Monitor key performance indicators (KPIs), track service quality, and implement continuous improvement initiatives to optimize processes and exceed service expectations.
#Facilitate communication between departments to address operational challenges, ensuring alignment and efficiency in service delivery.
#Contribute to the development and execution of customer service strategies, enhancing overall brand loyalty and satisfaction.

Role: Sales Executive
ONESMI Sdn Bhd

#Drive sales and revenue by prospecting new clients and managing existing customer accounts for technology products and services.
#Identify customer needs, offer tailored solutions, and provide product recommendations to help clients achieve their goals.
#Conduct sales presentations, product demonstrations, and consultations to showcase the value of technology solutions.
#Collaborate with the marketing team to develop sales strategies and campaigns that align with market trends.
#Negotiate contracts, manage sales pipelines, and close deals to consistently meet or exceed sales targets.
#Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and repeat business.
#Stay updated on the latest industry trends and emerging technologies to remain competitive and offer cutting-edge solutions to customers.