Charmaine Teh

• Led the brainstorming and development of end-to-end business processes, business strategies, and scalable business models.
• Developed comprehensive business plans, including Executive Summary, Company Overview, Products & Services, Pricing Strategy, Market Analysis, Go-to-Market Strategy, Implementation Roadmap, and Financial Projections.
• Drafted and standardized business documentation and templates, including business proposals, contracts, and internal operating materials.
• Designed and developed presentation decks, company profiles, and marketing collateral for internal and external stakeholders.
• Delivered business presentations and product demonstrations; served as the key liaison between the China-based team and international clients, ensuring clear communication and alignment.
• Conducted B2B lead generation and partnership outreach through LinkedIn and international business networking events.
• Appointed by the Founder to represent the company as a presenter and forum speaker at Middle East International Business Week (IBW) 2024 in Doha, Riyadh, and Dubai.
• Business plan and business model proposals were formally approved by the Founder and authorized for company-wide rollout.

• Conducted comprehensive market research and analysis, including SWOT, regulatory compliance, product usage and health benefits, competitive landscape and benchmarking, product comparison, and pricing strategy.
• Drafted and designed a wide range of business and executive materials, including executive summaries, contracts, presentation decks, marketing collateral, and corporate vision and mission statements.
• Led and supported meetings and presentations with investors, bankers, consultants, vendors, and other key stakeholders.
• Restructured and developed end-to-end presentation decks for the Agriculture and Property Development divisions, incorporating refined vision and mission statements.
• Drove positive progress with landowners, bankers, and investors through effective pre-meeting preparation, confident in-meeting presentations, and structured post-meeting follow-ups.

• Delivered professional English–Chinese translation and interpretation for government policies, customs and banking documents, contracts, marketing materials, product information, purchasing and shipping documentation across multiple jurisdictions.
• Acted as lead interpreter in cross-border business meetings with partners, professional firms, and suppliers in Singapore, China, and Indonesia, supporting negotiations and operational alignment.
• Organized and participated in market surveys, product sourcing trips, partner meetings, and marketing events across major cities in China to support supplier strategy and market intelligence.
• Managed end-to-end purchasing projects for Austrian luxury hair extension brand Hairdreams, covering salon products, tools, electronic equipment, furniture, fittings, and general merchandise.
• Led the full procurement lifecycle, including supplier sourcing and evaluation, factory audits, negotiations, product development (molds and samples), contract drafting, purchase order execution, production tracking, quality inspection, payment coordination, and international logistics.
• Coordinated global shipments to Long Beach (USA), Koper (Slovenia), Dubai (UAE), and Singapore.
• Designed and implemented standardized bilingual purchasing documentation and tracking systems, improving efficiency and cross-team productivity.
• Delivered cost and time savings through the development of new sourcing channels in China.
• Selected and onboarded high-performing suppliers, achieving competitive pricing, on-time delivery, and zero customer complaints across all markets.
• Led successful product development for professional salon products used by hair professionals globally.

Chief of Staff to Founder (Austrian National) | Multi-Country Operations

• Served as the Founder’s primary strategic and operational partner, supporting executive decision-making, confidential matters, and cross-entity coordination across Singapore, Dubai, China, and Malaysia.
• Led market intelligence and feasibility initiatives, including high-end salon market surveys, regulatory due diligence, and location and cost analysis to support regional expansion and market-entry decisions.
• Owned company incorporation, corporate governance, and statutory and tax compliance, working directly with company secretaries, tax consultants, auditors, and regulators from pre-incorporation through ongoing operations.
• Oversaw core people operations and HR administration, ensuring compliance and operational continuity across markets.
• Rebuilt historical accounting records and implemented structured accounting systems for Dubai entities, successfully reconciling financials and completing statutory audits for 2011–2013.
• Designed and implemented standardized accounting, documentation, and filing systems to improve transparency, audit readiness, and cross-border operational control.
• Acted as executive liaison and interpreter (English–Chinese), aligning internal teams, external advisors, vendors, and partners across cultures and time zones.
• Built and managed critical regional networks for market surveys, recruitment, vendors, suppliers, and office setup across multiple jurisdictions.
• Delivered consistently against executive KPIs, demonstrating high adaptability, ownership, and effectiveness in fast-changing, founder-led environments.

• Supported executive decision-making through preparation of correspondence, quotations, presentations, technical specifications, and meeting minutes.
• Provided professional interpretation and translation (English/Mandarin/Indonesian) in high-level business meetings across Singapore, China, and Indonesia.
• Served as primary liaison with government authorities, business partners, and professional service providers, ensuring compliance and operational alignment.
• Led product sourcing initiatives (coal, bauxite, iron ore) and conducted on-site surveys in East and South Kalimantan, verifying mining rights, permits, and site facilities; prepared actionable management reports.
• Translated complex trading, financial, and regulatory documents, including Letters of Credit, Performance Bonds, government approvals, audited financial statements, and tax filings.
• Provided confidential executive support to the Chairman, including representing top management in meetings and reporting minutes for strategic decision-making.
• Exercised sound judgment and diplomacy in resolving operational issues and managing high-stakes negotiations in challenging environments.
• Demonstrated cross-cultural effectiveness and strong stakeholder management across multiple projects and jurisdictions.

• Managed VIP customer accounts across Europe and the Middle East, handling correspondence, complaints, and trade visits to strengthen client relationships.
• Prepared business proposals, reports, analyses, and product samples to support strategic account decisions and portfolio alignment.
• Organized export showrooms and product displays for client visits, ensuring new and existing items matched customer requirements.
• Conducted market research, product costing analysis, and maintained product catalogues to optimize offerings and support sales strategy.
• Oversaw order processing, shipping schedules (PCD, ETD/ETA, container booking), and payment terms, resolving operational and logistical issues efficiently.
• Recruited, trained, and mentored new staff across Admin, Merchandising, Marketing, and Shipping; revamped reporting formats for better planning and analysis.
• Led strategic projects, including business proposal development to revive major accounts, showroom setup, and implementation of 5S policies.
• Represented top management in client meetings and trade visits, providing insights and recommendations for operational and strategic improvements.

• Drafted GM’s speeches for official functions, managed correspondence, proposals, meeting minutes, periodical reports, and event budgets.
• Conceptualized and designed marketing and A&P materials, including posters, flyers, backdrops, and event manuals.
• Negotiated with major suppliers to secure sponsorships and strategic partnerships for corporate events.
• Liaised with event organizers, media partners, recording labels, and contractors to plan and execute in-house events.
• Coordinated all operational aspects of events, including F&B, AV/sound & lighting, guest reception, media management, furniture arrangement, and décor.
• Managed new outlet openings, including tenancy matters, licensing, renovations, procurement, and staff recruitment.
• Provided comprehensive secretarial and executive support to the GM, ensuring smooth office operations.
• Demonstrated exceptional multi-tasking and project management skills, contributing to the successful execution of events and operational projects.

• Reported to the Project Sales Manager and Technical Advisor (Japanese) while providing support to three engineers in the department.
• Prepared professional correspondence, quotations, technical drawings, presentation slides, product manuals, and minutes of meetings to support project and departmental operations.
• Assisted in the preparation of Technical and Commercial Tender submissions for leading companies in Oil & Gas and other industries, ensuring accuracy and compliance with deadlines.
• Maintained and organized departmental filing systems, including physical files and an electronic library of technical drawings, product manuals, quotations, and confidential documents.
• Developed and updated the department’s contact database, ensuring effective communication and record-keeping.
• Coordinated annual product seminars, managing invitations, registrations, seminar materials, venue setup, VIP guest reception, and live event logistics.
• Arranged travel and logistics for department staff, including hotel reservations, car rentals, flight bookings, and expense claims.
• Demonstrated teamwork, commitment, and attention to detail, particularly in tender preparation and deadline-driven projects.

• Provided comprehensive administrative support to a team of property negotiators, ensuring smooth day-to-day operations.
• Organized and coordinated property roadshows in hotels, including venue setup, logistics, and material preparation.
• Managed showroom duties at property roadshows and developers’ show units, assisting clients and supporting sales presentations.
• Maintained accurate sales records and documentation for multiple property projects.
• Demonstrated strong multitasking skills by efficiently handling both administrative and marketing responsibilities.